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CIO Digital Magazine   >    Fall 2021   [cover]

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Digital twins: 4 success stories

These four companies are using digital twins to monitor operations, plan predictive maintenance, improve customer service, and optimize their supply chains.

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AWS and Qualtrics offer new ways to gauge customer sentiment

Amazon Web Services has created a new API to help companies ascertain how their customers feel, while Qualtrics bought a competitor to do it.

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UPS delivers resilience, flexibility with predictive analytics

The logistics titan has created a business intelligence platform that uses advanced analytics and machine learning to support forecasting, operations visibility, optimization, and reporting.

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Papa John's serves up AI for more efficient ordering

The quick-service chain rolls out AI-assisted call center software to help humans focus more on making and delivering its pizzas.

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Unilever CIO: Digital literacy is the most important new capability to develop

Unilever North America CIO Alessandro Ventura has created a digital literacy curriculum to drive tech innovation.

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Best practices to embrace an ‘MLOps’ mindset

Most AI projects do not make it to production due to a communications gap. MLOps can help close the gap.

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What a successful AI team really looks like

Forget the tech giants’ rosters of data science PhDs. As AI moves into the enterprise, blended teams with business skills become more important for driving business value.

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8 secrets of successful AI projects

Artificial intelligence holds great business promise, but it takes more than a working model to create scalable, transformative change

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6 AI myths holding your business back

For organizations looking to turn their AI investments into business value, understanding the technology's capabilities and limitations is key.

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AI governance: Reducing risk while reaping rewards

With AI moving from pilots to production, enterprises must establish cross-departmental oversight strategies focused on data quality, compliance, ethics, and more.

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Is hyperautomation in your organization's future?

Enterprises can take their automation efforts to the next level by combining technologies such as robotic process engineering, artificial intelligence, and machine learning.

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Organizational learning: Your key to AI success

Instituting formal processes to embrace the learnings of small-scale AI efforts and promulgate them throughout the enterprise is essential to business transformation.

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AI and automation are linchpins for post-pandemic business success

In both the short term and the long term, and across back- and front-office applications, AI has the potential to add value to business workflows, augment employee capabilities, and harness the power of man and machine to improve...

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12 dark secrets of AI

With the drumbeat for AI across all industries only getting louder, IT leaders must come to grips with the dark secrets of working with artificial intelligence to glean business insights.

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Top 5 strategic priorities for IT leaders in 2021

IT leaders from tech, insurance, and finance sectors share their strategic priorities for 2021. Self-service solutions, edge computing, analytics, and low-code development top CIOs’ roadmaps.

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10 future trends and how CIOs can keep ahead in 2021

After a year disrupted by a global pandemic, the next normal is starting to take shape. Here's a look at what's ahead for IT organizations.

Rick Rioboli, EVP & CIO, Comcast

How Comcast IT moved from order-taker to innovator

Rick Rioboli, EVP & CIO of Comcast, discusses the importance of moving toward a target architecture, his strategy for clean data, and how he assesses candidates for his IT leadership team.

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CIOs take the lead in pursuit of operational efficiencies

Operational efficiency has taken on greater urgency since the pandemic began. CIOs are leaning into automation, digital tech, and the cloud to remove friction and create value.

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