Managed Services

Managed Services news, analysis, how-to, opinion and video. | CIO

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The top 10 IT outsourcing service providers of the year

Accenture edged out Cognizant as the top IT service provider of the year, according to Everest Group’s second annual outsourcing vendor awards, thanks to its investment in software-as-a-service, private cloud, and the Internet of...

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It was never about ITIL

Really. It never was.

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Managing ETL vendors

There are many competitive options, and all provide the services to move your ETL data quickly and securely...and can scale your environment faster than you could have in your traditional environment.

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Is this ITIL’s last gasp?

For any service management framework or approach to remain relevant, their core focus must be to help shift and reorient organizations away from systems-centric or even service-centric operating models to customer-centric ones.

money

The tyranny of service providers’ global rate cards

Increasing pressure on service providers’ margins will strike back at clients.

1 information technology

Can managed services fit in a digital services model?

New digital models are disrupting managed services and leading enterprises to question their value going forward.

2 ceo

Managed services and strategic outcomes

IT departments must regain – and maintain – control of an ever-evolving technology resource landscape. NTT America's Jeffrey Bannister offers his recommendations on how IT departments can reinvent themselves through managed services...

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9 things your service provider wants you to know

Enterprise IT can avoid some of the pitfalls in these tricky relationships by heeding advice from the providers themselves.

2016 digital transformation

How design thinking can transform IT outsourcing

In the era of digital transformation, design thinking can enable a new way of working between IT outsourcing customers and providers.

outsourcing international workers

How to evaluate domestic IT service provider locations

The uncertainty of the future of the H-1B visa program is causing businesses to take a closer look at U.S. IT service delivery locations.

onshore ts

IT service providers increase investment in onshore locations

A number of factors are driving leading global IT and business process outsourcing providers to open more onshore than offshore locations.

customer experience

Customers have a love/hate relationship with IT outsourcing providers

HPE, Oracle and IBM’s outsourcing customers are much more likely to recommend them, but many other IT service providers underperform in delivering a good customer experience.

outsource

Why (and when) outsourcing security makes sense

Offloading security strategy and day-to-day operations to a managed security service provider can free up IT resources. But be prepared: It’s not an entirely hands-off proposition.

tips ts

12 tips to help SMBs select and manage vendors

Small business owners and experts share their strategies on how to build a successful, lasting partnership with suppliers/vendors.

tech mergers

How IT outsourcing customers should prepare for HPE-CSC merger

The merger between HPE’s enterprise services business and CSC may or may not help solve those providers’ problems, but there are steps customers can take to make sure the huge ‘spin-merger’ works out in their favor.

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Proposals are an elaborate shell game

How do you know if the proposal you are reviewing is trustworthy? These are the questions to help you discern killer from filler.

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Public sector embraces bigger, longer outsourcing deals

Public sector outsourcing deals are growing as the U.S. government seeks shared services efficiencies.

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Q&A

Why outsourcing customers are terminating their call center deals

No longer content with simply lower costs, call center outsourcing buyers are looking for providers to deliver emerging technology and improved business outcomes as well.

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