Managed Services

Managed Services news, analysis, how-to, opinion and video. | CIO

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How SD-WAN changes the network services market

As it gains momentum, SD-WAN is disrupting the network purchasing decision, opening the market to new players and redefining networking itself.

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Make service excellence part of service management

Organizational leadership must work toward a culture of service excellence.

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11 outsourcing myths debunked

Outsourcing has evolved — and so too have the misconceptions around what makes a successful sourcing partnership in the digital era.

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The top 10 IT outsourcing service providers of the year — and the top 10 challengers

Find out which vendors are rising and which are falling in Everest Group’s third annual outsourcing vendor rankings. Plus, the analyst firm ranks the top challengers that are winning business away from the biggest IT services brands.

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10 early warning signs of IT outsourcing disaster

The causes of IT outsourcing failure are numerous, but there are some common indicators of trouble that IT leaders can monitor and address before an outsourcing relationship goes off the rails.

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Guilty as charged

Even when users agree to your standard IT measurements you can’t assume your measures are predictors of satisfaction.

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Enterprise service management: what’s in a name?

To get people onboard for the changes required of enterprise service management, you might want to consider using different terminology. The name of frameworks, principles or solutions matters more than we realize.

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It was never about ITIL

Really. It never was.

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Managing ETL vendors

There are many competitive options, and all provide the services to move your ETL data quickly and securely...and can scale your environment faster than you could have in your traditional environment.

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Is this ITIL’s last gasp?

For any service management framework or approach to remain relevant, their core focus must be to help shift and reorient organizations away from systems-centric or even service-centric operating models to customer-centric ones.

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The tyranny of service providers’ global rate cards

Increasing pressure on service providers’ margins will strike back at clients.

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Can managed services fit in a digital services model?

New digital models are disrupting managed services and leading enterprises to question their value going forward.

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Managed services and strategic outcomes

IT departments must regain – and maintain – control of an ever-evolving technology resource landscape. NTT America's Jeffrey Bannister offers his recommendations on how IT departments can reinvent themselves through managed services...

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9 things your service provider wants you to know

Enterprise IT can avoid some of the pitfalls in these tricky relationships by heeding advice from the providers themselves.

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How design thinking can transform IT outsourcing

In the era of digital transformation, design thinking can enable a new way of working between IT outsourcing customers and providers.

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How to evaluate domestic IT service provider locations

The uncertainty of the future of the H-1B visa program is causing businesses to take a closer look at U.S. IT service delivery locations.

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IT service providers increase investment in onshore locations

A number of factors are driving leading global IT and business process outsourcing providers to open more onshore than offshore locations.

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Customers have a love/hate relationship with IT outsourcing providers

HPE, Oracle and IBM’s outsourcing customers are much more likely to recommend them, but many other IT service providers underperform in delivering a good customer experience.

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