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What is CRM? Software for managing customer data
Equal parts strategy and technology, customer relationship management (CRM) is about using data to understand your customers—and boost sales.
The healthcare industry is complex – here’s why that’s an opportunity for data-driven healthcare marketers
Marketers capable of creatively leveraging data to tackle traditional “barriers” to success will not only to move more units but empower customers to meet shared goals and improve patient outcomes.
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CIO Digital Magazine, February 2016
Cover story: Meet tech's new odd couple. CMOs and CIOs typically come from different backgrounds and have different perspectives, but making their relationship work is critical to the digital business.
What is a Net Promoter Score (NPS)? A simple metric to gauge customer loyalty
To find out your company’s Net Promoter Score, all you have to do is ask your customers one simple question. That question can tell you a lot about where you stand in terms of customer loyalty.
Shadow IT reconsidered: The case for losing control
Line of business users are provisioning technology by doing an end run around IT. But this loss of complete control of the IT estate has its benefits — for the CIO and the company as a whole.
CIO warns of slideware and homogeneity
Tech decision makers must parse what’s real now and what is “marchitecture.”
6 steps to help drive consumers to your direct channels
As businesses develop ever more complex distribution strategies for selling goods or services online, the integrity and parity of prices on your owned digital channels has never been more important.
CIOs need to bridge the gap between IT and marketing
CIOs and CMOs need to demolish boundaries and find ways to streamline collaboration in a way that improves their marketing team's access to proprietary corporate data.
Martech spending in 2018: What CIOs need to know
From CRM and business intelligence to chatbots and automation, marketers have spending plans across the marketing tech stack.
Does your startup really need a CMO?
Many startups are in a mad rush to hire their CMO to take care of ‘marketing.’ Problem is twofold: First, there simply aren’t enough good CMOs around, and those that are great demand an equally fabulous remuneration package. Second,...
Why healthcare marketing needs more STEM talent
In the digital age, sophisticated data analytics are an essential part of healthcare marketing. Unfortunately, there isn’t enough analytical talent to go around.
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CIO Wrapsheet: How to buy marketing automation tools
Digital marketing is a fast-moving target even for those marketing pros who have embraced it. This guide will help you choose the right tools for your business.
How CIOs partner with CMOs to transform customer experience
The CIOs from Adobe, Vail Resorts, Inc., and IPG Mediabrands reveal their hard-won lessons from the intersection point of marketing and technology.
IT entrepreneurship at MRE: The tough road from support to sales
How MRE Consulting's IT staff "jumped across the firewall," embraced entrepreneurship, and brought an internal tool to market.
Does your IT roadmap include martech?
As a technology leader, if you don’t know the marketing team down the hall, now is the time to introduce yourself.
Advances in augmented reality will require closer bond between CIOs and CMOs
It's important that CIOs get up to speed on AR.
Marketers deserve mobile location data transparency, not smoke and mirrors
The mobile location data sector is young enough that we still can establish standards and best practices around data quality and transparency.
CRM vs. marketing automation: What's the difference and which do you need?
Both CRM and marketing automation systems handle leads, contacts and companies, but where does one start and the other stop? Behold this guide for the bewildered.
CIOs should be the catalyst for disrupting the execution of influencer marketing
CIOs and CMOs need to work closely together to empower teams to engage influencers at scale, using business intelligence to provide context to real-time communication with diverse audiences.
The secret to orchestrating your digital mess
As the enterprise tech market expands to include more types of digital experiences, orchestration tools will become the secret sauce to keeping both internal and external experiences cohesive and seamless.
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