Outsourcing
Outsourcing | News, how-tos, features, reviews, and videos
What is a managed service provider? Strategic outsourcing for IT services explained
MSPs are increasingly being turned to as strategic outsourcing partners that remotely manage or delivery IT services, thanks to talent and technologies most enterprises lack.
8 ways to get the most from your managed service provider
A growing number of IT leaders are turning to MSPs to help address challenges posed by rapidly evolving IT services. Here’s how to ensure your MSP provides maximum value and minimal distress.
10 steps to avoid digital transformation failure
Executive sponsors play a key role in the success (or failure) of digital transformations. Taking these essential actions will tip the scales in your favor.
15 SLA mistakes IT leaders still make
From treating service-level agreements as a one-time exercise to failing to establish escape clauses, IT leaders should avoid these pitfalls when partnering with IT service and cloud partners to drive business value.
5 critical steps to relaunch a transformation initiative
Across all markets, transformation programs that have been on hold for close to a year are being launched or relaunched. Here's how to make sure your transformation stays on the right track and lower your systems integrator spend by...
The hidden costs of outsourcing
Calculating the total cost of IT services has always been a challenge, but the changing nature of IT coupled with unexpected expenses revealed during the COVID-19 crisis could leave your organization exposed to even more surprises...
11 outsourcing myths debunked
Outsourcing has evolved — and so too have the misconceptions around what makes a successful sourcing partnership in the digital era.
5 costly mistakes in infrastructure outsourcing
Consider yourself warned. These mistakes can derail your efforts, erode your business case, and start you off on the wrong foot with your chosen provider. Here's how to avoid them.
IT leaders juggle staffing strategies, post-COVID
As project priorities (and IT budgets) shift, CIOs are rethinking how to acquire much needed skills in uncertain times.
11 steps to insourcing success
Thinking about insourcing currently outsourced IT work to cut costs or make good on a long-term strategic plan? Here’s how to do it right.
The path forward: A COVID-19 offshore playbook
Offshore service providers are grappling with COVID-19’s impacts, limiting their ability to meet obligations. This playbook includes specific strategies to enhance your current position with offshore relationships.
A 7-point blueprint for assessing your offshore IT risk exposure
Offshore service providers are grappling with COVID-19’s impacts, limiting their ability to meet obligations. This guide will help you evaluate your provider’s performance and capabilities.
COVID-19 in India: 3 developments US CIOs should watch (and 3 steps to take now)
Aggressive policies to limit COVID-19’s impacts are constraining the abilities of some offshore service providers to fulfill their obligations. Look behind the headlines to assess the situation where your providers are based.
6 tips for renegotiating service contracts
Tight times require a fresh look at existing contracts to see how costs can be curbed or new capabilities can be obtained — but a collaborative ‘win-win’ approach is your best bet.
5 steps to assess offshore support risk (and 5 steps to address critical needs)
To ensure continuity of critical operations, all businesses should take these practical steps to engage, assess, and partner with offshore service providers.
10 ways coronavirus will impact your outsourcing strategy
From business continuity challenges to pricing model modifications, the COVID-19 pandemic is having far-reaching effects on IT service delivery, as IT leaders adjust and prep for the new, new normal.
16 famous ERP disasters, dustups and disappointments
It's no wonder ERP has such a bad reputation: The history surrounding the complex and expensive enterprise software market is packed with tales of vendor mud-slinging, outrageous hype and epic failures.
4 lessons from the Hertz vs. Accenture IT disaster
A tremendous amount of information and specific insight can be gleaned by analyzing projects gone wrong. Here are four lessons IT leaders can apply to any outsourcing agreement.
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