Outsourcing
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What is vendor management? The key to productive vendor partnerships
Vendor management helps organizations take third-party vendor relationships from a passive business transaction to a proactive collaborative partnership.
The top 10 IT outsourcing service providers of the year
Accenture, TCS, and Cognizant remain atop an IT service provider market marked by a return to growth, according to Everest Group’s 4th annual rankings.
The 11 biggest issues IT faces today
From securing IoT to retraining IT talent to finding new revenue streams, CIOs have more than their share of concerns keeping them up at night.
How to get more innovation from your IT outsourcer
CIOs looking to leverage service providers for disruptive solutions must change how they select, contract with, and manage those partners.
7 hot IT outsourcing trends — and 7 going cold
The days of low-cost commodity services are waning, as IT organizations seek stronger strategic partnerships with IT outsourcing providers in the era of digital transformation.
How (and why) to break up with your IT service provider
When plans change or performance is poor, it may be time to break off an outsourcing commitment. Here’s how to make the process as pain-free and productive as possible.
5 types of outsourcing providers — and how to get the most from them
From service integrators to transformers, CIOs are finding that they must tap an array of IT services providers to meet their needs.
IT outsourcing agreements: 3 details many negotiations forget
Whether you are establishing an outsourcing relationship for the first time, preparing for a sourcing event, or getting ready for a painful renewal discussion with your incumbent service provider, there is no circumstance where an...
7 keys to transformational outsourcing success
Enterprises are investing in transformation-enabling IT services with mixed results. Here are the keys to a successful outsourcing partnership in the age of digital transformation
The hidden costs of outsourcing
Buyer beware: The transactional nature of outsourcing relationships could leave your organization exposed to charges you hadn’t bargained for. Here’s what to watch out for.
How GM CIO Randy Mott rebuilt IT for success
General Motors CIO Randall Mott discusses how he brought the auto maker's IT strategy in-house to drive competitive advantage, and shared his playbook for success with peers at the CIO 100 Symposium.
12 signs your strategic partnership has gone wrong
The most successful IT partnerships are continuously evaluated. Here’s how to tell a strategic IT relationship is on the rocks — and how to get it back on track.
Can Centers of Excellence become a separate line of business in software outsourcing?
The current competition on the software development market is so intense that awards, conferences, partnerships and other marketing crafts fade in the buzz. To win the race for a dream customer, the creative providers create a halo of...
How financial services firms can thrive after Brexit
Though financial services companies may be worried about post-Brexit challenges to recruiting, those who prepare for them can offset coming workforce gaps and shortages. By understanding what’s driving these challenges and the...
11 keys to a successful outsourcing relationship
Strategic outsourcing is a two-way street. Here’s how to increase your likelihood of getting the best from your IT service providers.
The pros and cons of outsourcing data analytics
Organizations are increasingly tapping service providers to glean insights from their data. Here are the benefits and risks of analytics outsourcing.
10 do’s and don’ts for crafting more effective SLAs
SLA adherence is no guarantee of outsourcing success. Here’s how to avoid seeing red when all the lights on the service delivery dashboard are green.
Beware the bait-and-switch: 4 ways to avoid getting hooked by your offshore vendor
The games offshore vendors play and how to win.
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