Outsourcing

Outsourcing news, analysis, research, how-to, opinion, and video.

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The 12 biggest issues IT faces today

From securing IoT to retraining IT talent to finding new revenue streams, CIOs have more than their share of concerns keeping them up at night.

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Innovative CIOs deploy hybrid teams to leverage internal talent with external cost-savings

If you launch your next project without doing a cost-benefit analysis on deploying a hybrid team, you might be leaving money on the table – both in terms of straight cost savings, and lost time.

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The top 10 IT outsourcing service providers of the year

Accenture edged out Cognizant as the top IT service provider of the year, according to Everest Group’s second annual outsourcing vendor awards, thanks to its investment in software-as-a-service, private cloud, and the Internet of...

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Why an outsourced ERP system support desk could be the answer

For many businesses, supporting their ERP system internally can prove to be a time-consuming and costly procedure. Outsourcing the requirements to a specialist service provider can often prove to be a more cost-effective decision.

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Outsourcing remains strategic in the digital era

Companies racing to digitalize their businesses are adopting cloud computing at a rampant rate. But traditional outsourcing also remains a crucial option for CIOs looking to free up valuable IT resources.

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Digital done wrong

CIOs must understand that digital experiences start with the customer and work backwards into the enterprise.

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What is outsourcing? Definitions, best practices, challenges and advice

Outsourcing can bring big benefits to your business, but there are significant risks and challenges when negotiating and managing outsourcing relationships. Here, we break down everything you need to know to ensure your IT outsourcing...

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How to start your first trial engagement with outsourcing

Many good reasons exist besides cost that companies pursue software development outsourcing.

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Ladies and gentlemen, restart your IT funding engines

Stronger collaboration between marketing and IT can be the road to success.

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Summer whirlwind: The world is changing fast

In my travels across the globe these past few months, I found business leaders asking the same two questions: How do we move faster? And how do we do it securely?

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The real challenge for digital transformation is not your technology

Technological change is sweeping pretty much every organisation on the planet. And whilst the impact of this change on our legacy systems and the mammoth task of introducing new technologies and processes is, and should be, a huge...

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How to choose the best Salesforce consultant: 25 key questions

When vetting vendors, references are essential. But with Salesforce consultants, and cloud consultants in general, a deeper screening will ensure you hire the best for your project. These 25 questions will help.

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Understanding today’s outsourcing market

While global outsourcing contracts still generate approximately $40 billion a year, the as-as-service market now makes up more than 40 percent of those dollars.

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7 hot IT outsourcing trends — and 7 going cold

The days of low-cost commodity services are waning, as IT organizations seek stronger strategic partnerships with IT outsourcing providers in the era of digital transformation.

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15 famous ERP disasters, dustups and disappointments

It's no wonder ERP has such a bad reputation: The history surrounding the complex and expensive enterprise software market is packed with tales of vendor mud-slinging, outrageous hype and epic failures.

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What is an SLA? Best practices for service-level agreements

A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is measured, as well as remedies or penalties should agreed-on service levels not be achieved. It is a...

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How to get the most from a managed IT services provider

As the managed services provider market matures, CIOs should resist the urge to go with the lowest-cost provider in favor of partners that understand your business and can help you achieve strategic goals.

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In digital, what was context now becomes core

The quest for operational excellence through outsourcing IT over recent decades creates a dilemma for digital transformation.

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