Outsourcing

Outsourcing news, analysis, research, how-to, opinion, and video.

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Balancing the benefits of automation with third party risks

Current market pressures are demanding organizations to strike a balance between the value automation can bring and risks associated with it.

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Has outsourcing lost its strategic relevance?

Global leader of ISG's Digital and Emerging Technology businesses, Steven Hall, explores the strategic positioning of outsourcing.

Hurting for IT help? Hire a trained GI vet

Hurting for IT help? Hire a trained GI vet

One IT professional services firm is meeting increasing demand for U.S.-based skills by training military veterans in key IT domains, from business analysis to devops.

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Why IT service providers are investing in North America

IT outsourcing providers have been opening more service centers in the U.S. with Seattle, San Francisco and Toronto emerging as hot spots for digital services.

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Impact of colocation on software development

Colocation of software teams is a prerequisite for digital transformation and creating the innovative products that drive better business and software outcomes.

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IT worker who trained H-1B-holding replacement aims for Congress

Craig Diangelo, a one-time IT worker at Northeast Utilities in Connecticut who had to train his H-1B-visa-holding replacement, is running for Congress.

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Don't fear the robots, embrace the potential

Robotic process automation is not necessarily replacing human workers, but creating more capacity and the potential for employees to focus on higher-value activities.

H-1B Visa statue of liberty against american flag

H-1B giant Infosys gets carrot -- and stick -- to hire ‘Americans’

IT offshore outsourcing giant Infosys plans to hire 10,000 "American workers" over the next two years.

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Infosys to hire 10,000 in the US as Trump focuses on local hires

Indian outsourcer Infosys is hiring 10,000 American workers over the next two years, in the wake of a review of U.S. visa rules and an emphasis on local hires by the administration of President Donald Trump.

H-1B visa man entering U.S. with briefcase

IT leaders say current H-1B program works

Corporate technology leaders worry that proposed H-1B visa changes will increase costs and scarcity for highly skill IT talent, according to Harvey Nash survey.

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Fired IT workers to file discrimination lawsuit

Only a few civil cases have alleged national origin discrimination in offshore outsourcing, but interest in raising this issue appears to be gaining ground.

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9 things your service provider wants you to know

Enterprise IT can avoid some of the pitfalls in these tricky relationships by heeding advice from the providers themselves.

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How design thinking can transform IT outsourcing

In the era of digital transformation, design thinking can enable a new way of working between IT outsourcing customers and providers.

H-1B visa tech workforce

Trump’s H-1B reform resolves few questions

It’s unclear if the U.S. president’s latest order will, in fact, help American IT workers or lead to increased offshoring and automation.

Brexit - Britain, European Union puzzle pieces

How Brexit will impact global CIOs and IT services

Global CIOs must begin planning now for the impact of Brexit on their IT services and outsourcing strategies.

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Accenture’s eye-catching acquisition of Genfour

It’s a safe bet that most enterprises as well as service providers pay attention to Accenture’s market moves and investments. After all, Accenture is the world's largest independent consulting and IT outsourcing firm, so who wouldn’t...

H-1B visa Statue of Liberty America

Trump's H-1B reform may go the way of healthcare

U.S. Rep. Darrell Issa (R-Calif.) and U.S. Sen. Orrin Hatch (R-Utah) plan to re-introduce new versions of old bills that raise the visa cap.

outsourcing international workers

How to evaluate domestic IT service provider locations

The uncertainty of the future of the H-1B visa program is causing businesses to take a closer look at U.S. IT service delivery locations.

outsourcing checklist

Don’t rush into outsourcing software development

In a rush to save money, companies often plunge into software development outsourcing, quickly select a supplier and expect that team to produce great software right away. They skip the careful evaluation required to determine which...

acquisitions and ai primary

Acquisition signals increasing role of AI in outsourcing

Genpact’s plan to purchase Rage Frameworks represents an evolution in IT automation and business process services – moving from improving back-office functions to enabling true digital transformation.

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