Outsourcing

Outsourcing | News, how-tos, features, reviews, and videos

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Outsourcing remains strategic in the digital era

Companies racing to digitalize their businesses are adopting cloud computing at a rampant rate. But traditional outsourcing also remains a crucial option for CIOs looking to free up valuable IT resources.

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Digital done wrong

CIOs must understand that digital experiences start with the customer and work backwards into the enterprise.

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What is outsourcing? Definitions, best practices, challenges and advice

Outsourcing can bring big benefits to your business, but there are significant risks and challenges when negotiating and managing outsourcing relationships. Here, we break down everything you need to know to ensure your IT outsourcing...

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How to start your first trial engagement with outsourcing

Many good reasons exist besides cost that companies pursue software development outsourcing.

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Ladies and gentlemen, restart your IT funding engines

Stronger collaboration between marketing and IT can be the road to success.

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Summer whirlwind: The world is changing fast

In my travels across the globe these past few months, I found business leaders asking the same two questions: How do we move faster? And how do we do it securely?

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The real challenge for digital transformation is not your technology

Technological change is sweeping pretty much every organisation on the planet. And whilst the impact of this change on our legacy systems and the mammoth task of introducing new technologies and processes is, and should be, a huge...

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How to choose the best Salesforce consultant: 25 key questions

When vetting vendors, references are essential. But with Salesforce consultants, and cloud consultants in general, a deeper screening will ensure you hire the best for your project. These 25 questions will help.

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Understanding today’s outsourcing market

While global outsourcing contracts still generate approximately $40 billion a year, the as-as-service market now makes up more than 40 percent of those dollars.

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7 hot IT outsourcing trends — and 7 going cold

The days of low-cost commodity services are waning, as IT organizations seek stronger strategic partnerships with IT outsourcing providers in the era of digital transformation.

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15 famous ERP disasters, dustups and disappointments

It's no wonder ERP has such a bad reputation: The history surrounding the complex and expensive enterprise software market is packed with tales of vendor mud-slinging, outrageous hype and epic failures.

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What is an SLA? Best practices for service-level agreements

A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is measured, as well as remedies or penalties should agreed-on service levels not be achieved. It is a...

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How to get the most from a managed IT services provider

As the managed services provider market matures, CIOs should resist the urge to go with the lowest-cost provider in favor of partners that understand your business and can help you achieve strategic goals.

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In digital, what was context now becomes core

The quest for operational excellence through outsourcing IT over recent decades creates a dilemma for digital transformation.

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Balancing the benefits of automation with third party risks

Current market pressures are demanding organizations to strike a balance between the value automation can bring and risks associated with it.

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Has outsourcing lost its strategic relevance?

Global leader of ISG's Digital and Emerging Technology businesses, Steven Hall, explores the strategic positioning of outsourcing.

Hurting for IT help? Hire a trained GI vet

Hurting for IT help? Hire a trained GI vet

One IT professional services firm is meeting increasing demand for U.S.-based skills by training military veterans in key IT domains, from business analysis to devops.

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Why IT service providers are investing in North America

IT outsourcing providers have been opening more service centers in the U.S. with Seattle, San Francisco and Toronto emerging as hot spots for digital services.

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Impact of colocation on software development

Colocation of software teams is a prerequisite for digital transformation and creating the innovative products that drive better business and software outcomes.

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IT worker who trained H-1B-holding replacement aims for Congress

Craig Diangelo, a one-time IT worker at Northeast Utilities in Connecticut who had to train his H-1B-visa-holding replacement, is running for Congress.

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