Outsourcing

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managed service provider

How to get the most from a managed IT services provider

As the managed services provider market matures, CIOs should resist the urge to go with the lowest-cost provider in favor of partners that understand your business and can help you achieve strategic goals.

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In digital, what was context now becomes core

The quest for operational excellence through outsourcing IT over recent decades creates a dilemma for digital transformation.

cloud automation job skills

Balancing the benefits of automation with third party risks

Current market pressures are demanding organizations to strike a balance between the value automation can bring and risks associated with it.

outsource in house ts

Has outsourcing lost its strategic relevance?

Global leader of ISG's Digital and Emerging Technology businesses, Steven Hall, explores the strategic positioning of outsourcing.

Hurting for IT help? Hire a trained GI vet

Hurting for IT help? Hire a trained GI vet

One IT professional services firm is meeting increasing demand for U.S.-based skills by training military veterans in key IT domains, from business analysis to devops.

it dev in north america

Why IT service providers are investing in North America

IT outsourcing providers have been opening more service centers in the U.S. with Seattle, San Francisco and Toronto emerging as hot spots for digital services.

team teamwork global workforce

Impact of colocation on software development

Colocation of software teams is a prerequisite for digital transformation and creating the innovative products that drive better business and software outcomes.

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Don't fear the robots, embrace the potential

Robotic process automation is not necessarily replacing human workers, but creating more capacity and the potential for employees to focus on higher-value activities.

H-1B visa man entering U.S. with briefcase

IT leaders say current H-1B program works

Corporate technology leaders worry that proposed H-1B visa changes will increase costs and scarcity for highly skill IT talent, according to Harvey Nash survey.

2016 digital transformation

How design thinking can transform IT outsourcing

In the era of digital transformation, design thinking can enable a new way of working between IT outsourcing customers and providers.

H-1B visa tech workforce

Trump’s H-1B reform resolves few questions

It’s unclear if the U.S. president’s latest order will, in fact, help American IT workers or lead to increased offshoring and automation.

Brexit - Britain, European Union puzzle pieces

How Brexit will impact global CIOs and IT services

Global CIOs must begin planning now for the impact of Brexit on their IT services and outsourcing strategies.

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Accenture’s eye-catching acquisition of Genfour

It’s a safe bet that most enterprises as well as service providers pay attention to Accenture’s market moves and investments. After all, Accenture is the world's largest independent consulting and IT outsourcing firm, so who wouldn’t...

outsourcing international workers

How to evaluate domestic IT service provider locations

The uncertainty of the future of the H-1B visa program is causing businesses to take a closer look at U.S. IT service delivery locations.

outsourcing checklist

Don’t rush into outsourcing software development

In a rush to save money, companies often plunge into software development outsourcing, quickly select a supplier and expect that team to produce great software right away. They skip the careful evaluation required to determine which...

acquisitions and ai primary

Acquisition signals increasing role of AI in outsourcing

Genpact’s plan to purchase Rage Frameworks represents an evolution in IT automation and business process services – moving from improving back-office functions to enabling true digital transformation.

automation ts

Questions to ask before choosing an automation partner

Intelligent automation has the potential to transform outsourcing engagements, but customers should do their due diligence before choosing their partners.

outsourcing ts

Slow growth ahead for IT outsourcing

Political uncertainty, digital disruption, and continued competition could significantly slow IT services growth over the next three years.

outsourcing checklist

7 tips for managing an IT outsourcing contract

Without dedicated and ongoing governance, carefully negotiated and documented rights in an outsourcing contract run the risk of not being enforced, and the relationship that develops may look nothing like what you envisioned.

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RPA proving its transformational value at Deutsche Bank

Robotic process automation has improved productivity and quality at Deutsche Bank. Robots are intended to augment the bank’s workforce, making employees happier and more efficient.

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