Retail Industry
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Best practices for digital transformation in retail
It’s time for retailers to embrace digital commerce. But are they ready for transformation? Here are some key things they must consider as they implement digital commerce strategies.
Death of a sales register: Decathlon mobilizes retail checkout
For its U.S. launch, France-based sporting goods company Decathlon replaced traditional checkout queues with iPhones, Apple Pay and RFID tags. Will it work? CIO Tony Leon is counting on it.
Technology in retail
Startups are bringing game-changing technology to the masses. Are you keeping up?
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IoT and retail tech pushes envelope in 2019: TECH(talk)
What's ahead for Internet of Things technology in 2019? Prepare for more location-based advertising, warehouse robotics, and concepts such as the no-line, no-checkout Amazon Go store.
How intelligence is transforming B2B commerce
Change is once again coming to commerce and it’s being powered by intelligence. Through the strategic use of advanced intelligence technologies, B2B businesses can now supercharge commerce experiences, making them more powerful and...
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What is RPA? A revolution in business process automation
More CIOS are turning to robotic process automation to eliminate tedious tasks, freeing corporate workers to focus on higher value work. But RPA requires proper design, planning and governance if it's to bolster the business, experts...
Backbone not wishbone – have you got the nerve to secure the future of retail?
Building a retail business with staying power relies on having the courage of your convictions.
What gives you the right to be a retailer? Ask your customers!
There is no pass/fail in becoming a retailer – it’s a process of continuous improvement and iteration to find the right answer over time. It starts by asking one simple question. Read on to learn how to find your company's specific...
Retail’s digital catch-22
The bad – and good – news from this year's Internet Retailer Conference and Exhibition.
The retail CIO’s storybook
From ugly ducklings to ants and grasshoppers: three 21st century fables for retailers.
Is your company a retailer? Should it be?
With the need for direct access to the consumer becoming increasingly prevalent, the one market that most exemplifies and enables face-to-face relationships is retail.
In praise of personalized pricing
Despite what you might have heard, personalized pricing would be fair and efficient.
How Kroger transforms IT innovation to revenue generation
Interactive shelf displays, IoT sensor systems and a mobile shopping system are among the technologies Kroger is selling to interested parties through a new venture. Kroger CIO Chris Hjelm oversaw the innovations.
Why would Goliath buy a coyote?
Do you have the strategic competence to contribute to a multi-billion-dollar merger? Are you and your team nimble enough to contribute to integrating a new business into your portfolio? Find out as you learn lessons from Walmart’s...
Retail innovation: Words to the wise
Redefining innovation in a post-channel era – why disruption has had its day.
Toys 'R' Us shopper data insights can give toy makers and retailers an advantage
Toys ‘R’ Us is shutting its doors, meaning consumers will begin looking elsewhere for their toy needs. Meanwhile, retailers of all shapes and sizes are clamoring to grab Toys 'R' Us’ market share. Location data could uncover insights...
Successful retailers make customers ‘fall in love’ with stores
Online shopping has shaken up the category, but physical retail – with a big assist from technology – will abide.
Macy's CEO credits “customer journey mapping” as the foundation of their turnaround
One year into his role as CEO, Jeffrey Gennette has attributed Macy's limited turnaround so far to a renewed focus on the customer and has doubled down in that area significantly by testing and then scaling out a range of new...
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