Retail Industry

Retail Industry | News, how-tos, features, reviews, and videos

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Client data and personalization are the name of the game

Shouldn’t you be making personalized recommendations to your clients?

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Backbone not wishbone – have you got the nerve to secure the future of retail?

Building a retail business with staying power relies on having the courage of your convictions.

customer experience

What gives you the right to be a retailer? Ask your customers!

There is no pass/fail in becoming a retailer – it’s a process of continuous improvement and iteration to find the right answer over time. It starts by asking one simple question. Read on to learn how to find your company's specific...

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Retail’s digital catch-22

The bad – and good – news from this year's Internet Retailer Conference and Exhibition.

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The retail CIO’s storybook

From ugly ducklings to ants and grasshoppers: three 21st century fables for retailers.

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Is your company a retailer? Should it be?

With the need for direct access to the consumer becoming increasingly prevalent, the one market that most exemplifies and enables face-to-face relationships is retail.

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In praise of personalized pricing

Despite what you might have heard, personalized pricing would be fair and efficient.

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How Kroger transforms IT innovation to revenue generation

Interactive shelf displays, IoT sensor systems and a mobile shopping system are among the technologies Kroger is selling to interested parties through a new venture. Kroger CIO Chris Hjelm oversaw the innovations.

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Why would Goliath buy a coyote?

Do you have the strategic competence to contribute to a multi-billion-dollar merger? Are you and your team nimble enough to contribute to integrating a new business into your portfolio? Find out as you learn lessons from Walmart’s...

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Retail innovation: Words to the wise

Redefining innovation in a post-channel era – why disruption has had its day.

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Toys 'R' Us shopper data insights can give toy makers and retailers an advantage

Toys ‘R’ Us is shutting its doors, meaning consumers will begin looking elsewhere for their toy needs. Meanwhile, retailers of all shapes and sizes are clamoring to grab Toys 'R' Us’ market share. Location data could uncover insights...

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Successful retailers make customers ‘fall in love’ with stores

Online shopping has shaken up the category, but physical retail – with a big assist from technology – will abide.

retail experience

Macy's CEO credits “customer journey mapping” as the foundation of their turnaround

One year into his role as CEO, Jeffrey Gennette has attributed Macy's limited turnaround so far to a renewed focus on the customer and has doubled down in that area significantly by testing and then scaling out a range of new...

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Using mobile location data to track the Amazon bump, and other retail data innovations

The new partnership between Amazon and Kohl’s is just the type of forward-thinking experiment retailers may need to succeed in today's competitive commerce landscape. These companies looked past their competitive motivations to make...

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What is geofencing? Putting location to work

Geofencing is a service that triggers an action when a device enters a set location. From coupons and notifications, to engagement features and security alerts — businesses are finding creative ways to use these virtual boundaries.

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CIO Leadership Live with John Hill, CIO at Carhartt | Ep 5

In this lively one-hour discussion, show host Maryfran Johnson talks with Carhartt's CIO John Hill about the evolving role of the IT leader, the quest for innovation game changers and how Carhartt tackled digital transformation by...

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Why retail is the new data industry

Retailers can now take advantage of the massive product and inventory databases they already have, but in new ways that enhance the consumer experience and improve business results.

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Companies embrace blockchain to modernize loyalty programs

Unlike the current standards for awarding miles and points to loyal customers that come with numerous restrictions attached, new blockchain-based services are demonstrating that the capability for building a model that serves all...

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