Retail

Retail news, analysis, research, how-to, opinion, and video.

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Companies embrace blockchain to modernize loyalty programs

Unlike the current standards for awarding miles and points to loyal customers that come with numerous restrictions attached, new blockchain-based services are demonstrating that the capability for building a model that serves all...

amazon books

Amazon hasn't cracked omnichannel retailing (yet)

Amazon is definitely in the race, but isn't necessarily at the front of the pack – as the current iteration of the Amazon Books experience demonstrates.

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5 practical ways AR can be used in business today

AR is here to stay. The question is no longer “should I use AR at my business?” but “what kind of AR will work best?” The answer to that is different for everyone.

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The ghosts of Christmas retail: data management past, present and yet to come

It’s never too late to do something about your regrets and wake up to a happier, data-fueled Christmas.

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How neural networks will transform e-commerce

E-commerce is a multi-trillion-dollar industry undergoing a big transformation – one that will permanently change the way we sell and the way consumers will buy.

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Q&A

A year after Oracle buy, a focused NetSuite doubles down on verticals, midmarket

When Oracle first announced its agreement to acquire NetSuite, back in July 2016, there was widespread agreement in the tech industry that the deal could allow Oracle to serve a broader range of customers, expand to more vertical...

Mobile marketing apps

What is geofencing? Putting location to work

Geofencing is a service that triggers an action when a device enters a set location. Coupons, notifications, engagement features, security alerts — businesses are finding creative ways to make use of these virtual boundaries.

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Westfield woos customers with digital makeover of mall experience

Mall operators are countering retail store closures with digital technologies and new partnerships. At Westfield, that includes digital signage, smart parking and Uber deliveries.

Beer

TGI Fridays’ quest to reinvent happy hour (and itself) with chatbots and IoT

To return to relevancy in an increasingly digital world, the casual dining chain is developing chatbots and experimenting with bar-top tablets, personalized TV services and other IoT technologies to lure more millennials to its...

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Success secrets for conversational commerce

1-800-Flowers was an early pioneer in the world of conversational commerce. Now that their Facebook Messenger and Alexa platforms have been live for a full year, they shared some key "lessons learned" from their conversational...

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The death of traditional retail and how data will lead its evolution

Is retail dead? No, it's simply evolving and adapting to our technological world.

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9 companies using data to make retail more efficient

Companies using big data to disrupt the retail industry.

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The mobile tipping point: Nearly half of consumers buy using smartphones

For online merchants, the writing is on the wall – performance on any one platform is no longer enough, and mobile is where buying – not just browsing – is headed.

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Are you transforming fast enough? Lessons from Amazon’s acquisition of Whole Foods

Lessons for CIO on why and how to drive digital transformation programs.

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SoftBank targets service industries with Boston Robotics acquisition

SoftBank's latest robotics acquisition could allow it to open up a whole new market for service industries and home help.

retail experience

Retail CIOs take note: Millennials own your future

With over $1.4 trillion in millennial spending power by 2020, no retailer can afford to overlook what this generation wants.

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How QVC uses streaming analytics to drive revenue

Real-time analytics on transactional data -- combined with historical and other data -- help the home shopping retailer respond to trends in the moment.

Gap explains how a retail customer can give back to OpenStack

Although the retail giant runs whatever it can on OpenStack, it doesn't commit to the code base. Here, the infrastructure architect responsible for private cloud at Gap explains how to push the vendors in the right direction

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