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Shadow IT reconsidered: The case for losing control
Line of business users are provisioning technology by doing an end run around IT. But this loss of complete control of the IT estate has its benefits — for the CIO and the company as a whole.
10 dirty secrets of CRM
CRM vendors cash in on your hopes for revenue, profitability and collaboration. And it's all true … except for the parts that they leave out. Here are some truths that they won't share but you should understand.
Indirect access: SAP offers a new way to pay
SAP is inviting customers to pay for its software per record created when they access it indirectly through third-party apps and services, and not per named user as it does today.
SaaS cloud subscriptions: When “on-demand” really isn’t
When considering a software vendor’s cloud offering, it's critical to think as much about how they structure the subscription agreement.
How to deal with legacy systems, the Achilles’ Heel of digital transformation
7 issues to keep in mind while dealing with legacy systems.
SAP will shut down SAP Anywhere service for SMBs
Two years after its launch, the service had attracted around 30 active customers.
SAP settles licensing dispute with AB InBev
SAP wanted $600 million in damages, both companies are keeping quiet about whether AB InBev paid.
SaaS matters: key caveats for SaaS contracting
Enterprises must ensure their cloud subscription agreements and relationships with SaaS vendors are structured in a way that allow them to leverage the considerable advantages of this 21st-century cloud delivery model.
How to make your SLAs meaningful in SaaS cloud subscription agreements
To make certain your SaaS SLAs are meaningful and aligned to your needs, ensure you have considered the following seven aspects of any agreement.
The truth about SaaS vendor management
CIOs discuss the maturity of their SaaS vendor management.
2018 predictions: AI, SaaS and the evolution of IT
From the evolution of IT to AI, learn more about five technology trends that will impact businesses in 2018.
Salesforce Lightning vs Classic: What you need to know now
Salesforce Classic isn't going away anytime soon, but that doesn't mean you shouldn't be planning your move to the new Lightning UI. Here’s a transition guide for the bewildered.
How digital is fueling a more dynamic B2B commerce world
Digital commerce is a must for any brand operating in today’s B2B marketplace. But SaaS technology is the new prerequisite for growth.
How to select a SaaS vendor
CIO turned SaaS sales executive Kendra Von Esh says the CIO’s approach to evaluating SaaS vendors must change. She offers four tips for selecting the best SaaS product.
The backward way of gathering enterprise software requirements
Organizations ask users for their requirements, only to find that when enterprise software goes live, it doesn’t meet user expectations. It turns out that we have been doing this backward for years.
Oracle leverages AI to push enterprise apps as users move to cloud
Ratcheting up the pace of enhancements to its software as a service (SaaS) and platform as a service (PaaS) offerings, Oracle is riding the wave of companies that are ditching on-premises enterprise apps and heading to the cloud.
Artificial intelligence and digital communication are disrupting the contact center space
How do you know what to focus your R&D resources on right now? The Innovator's Dilemma is happening right now in the contact center space. Artificial intelligence and digital communication is changing everything.
Oracle refreshes entire SaaS line, aiming to fuel cloud momentum
As the migration of businesses to the cloud picks up steam, Oracle is intent on keeping up.
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