SaaS

Software as a Service (SaaS) news, analysis, research, how-to, opinion, and video.

saas
digital tunnel future futuristic

thinkstockphotos lightning

Salesforce Lightning vs Classic: What you need to know now

Salesforce Classic isn't going away anytime soon, but that doesn't mean you shouldn't be planning your move to the new Lightning UI. Here’s a transition guide for the bewildered.

saas kaboom

How digital is fueling a more dynamic B2B commerce world

Digital commerce is a must for any brand operating in today’s B2B marketplace. But SaaS technology is the new prerequisite for growth.

vendor scrabble tiles

How to select a SaaS vendor

CIO turned SaaS sales executive Kendra Von Esh says the CIO’s approach to evaluating SaaS vendors must change. She offers four tips for selecting the best SaaS product.

bending over backwards

The backward way of gathering enterprise software requirements

Organizations ask users for their requirements, only to find that when enterprise software goes live, it doesn’t meet user expectations. It turns out that we have been doing this backward for years.

Oracle headquarters

Oracle leverages AI to push enterprise apps as users move to cloud

Ratcheting up the pace of enhancements to its software as a service (SaaS) and platform as a service (PaaS) offerings, Oracle is riding the wave of companies that are ditching on-premises enterprise apps and heading to the cloud.

artificial intelligence in the workplace

Artificial intelligence and digital communication are disrupting the contact center space

How do you know what to focus your R&D resources on right now? The Innovator's Dilemma is happening right now in the contact center space. Artificial intelligence and digital communication is changing everything.

oracle cloud on building

Oracle refreshes entire SaaS line, aiming to fuel cloud momentum

As the migration of businesses to the cloud picks up steam, Oracle is intent on keeping up.

consulting contract

25 questions for screening a Salesforce Sales Cloud consultant

Some parts of vendor evaluation never change, but doing a deeper screening for your Salesforce Sales Cloud system in particular, and cloud-based sales CRM in general, is critical. These questions will set you (and your consultant) up...

gig economy consulting

20 questions for screening a Salesforce Service Cloud consultant

Some parts of vendor evaluation never change, but doing a deeper screening for your Salesforce Service Cloud system in particular, and cloud-based service CRM in general, is critical. These questions will set you (and your consultant)...

marketing automation

20 questions for screening a Salesforce Marketing Cloud consultant

The biggest issue with Salesforce Marketing Cloud projects in particular, and cloud-based marketing CRM in general, is matching the soaring goals and promises to the actuality of staff and funding. These questions will help you find a...

consulting contract

15 questions for screening a Salesforce Platform Cloud consultant

Salesforce Platform Cloud projects in particular, and CRM platform projects in general, have a wide range of requirements and practices, so you are going to need to think about “drill down” questions to ask potential consultants to...

Working with a Salesforce consultant: Understanding the process

Before you sign a contract with a Salesforce.com consultant, or any cloud CRM consultant, you need to understand how the project is going to be run. This comprehensive list of questions will help you determine if the consultant you're...

cutting costs

The hidden costs of poor software purchasing exposed!

Many companies think they know how to purchase software when they have little idea of the process! This article looks at 3 places where money is squandered

Public binoculars against cloudy sky

Cloud vs. clouds: A CIO’s conundrum

A reminder that redundancy (both multi-region as well as multi-provider) should be part of any cloud strategy, as well as a yearning for dynamic real-time interoperability between cloud providers to minimize cost and maximize...

How SaaS abandonment is killing your enterprise bottom line

For companies to truly thrive in the digital world, they need to be able to streamline data and processes.

170227 sap

SAP has designs on new government business

Steve Ballmer's latest hobby, USAfacts.org, cast a spotlight on the effectiveness of local, state and federal governments when it launched in April. Its easy-to-read dashboards allow ordinary citizens to compare government's...

p1200511

Uber offers taxi service, not software as a service, says EU court official

Uber operates a transport service, not a software service, and so can be subject to taxi licensing regulations, the Advocate General of the Court of Justice of the European Union has advised.

usb beer bottle opener

Using Salesforce to access SAP? Pour yourself a stiff drink

The week after a U.K. court favored SAP in a US$70 million licensing dispute, the software developer took another customer to arbitration in the U.S., this time seeking damages of over $600 million.

Load More