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SaaS matters: key caveats for SaaS contracting

Enterprises must ensure their cloud subscription agreements and relationships with SaaS vendors are structured in a way that allow them to leverage the considerable advantages of this 21st-century cloud delivery model.

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How to make your SLAs meaningful in SaaS cloud subscription agreements

To make certain your SaaS SLAs are meaningful and aligned to your needs, ensure you have considered the following seven aspects of any agreement.

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The truth about SaaS vendor management

CIOs discuss the maturity of their SaaS vendor management.

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2018 predictions: AI, SaaS and the evolution of IT

From the evolution of IT to AI, learn more about five technology trends that will impact businesses in 2018.

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Salesforce Lightning vs Classic: What you need to know now

Salesforce Classic isn't going away anytime soon, but that doesn't mean you shouldn't be planning your move to the new Lightning UI. Here’s a transition guide for the bewildered.

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How digital is fueling a more dynamic B2B commerce world

Digital commerce is a must for any brand operating in today’s B2B marketplace. But SaaS technology is the new prerequisite for growth.

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How to select a SaaS vendor

CIO turned SaaS sales executive Kendra Von Esh says the CIO’s approach to evaluating SaaS vendors must change. She offers four tips for selecting the best SaaS product.

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The backward way of gathering enterprise software requirements

Organizations ask users for their requirements, only to find that when enterprise software goes live, it doesn’t meet user expectations. It turns out that we have been doing this backward for years.

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Oracle leverages AI to push enterprise apps as users move to cloud

Ratcheting up the pace of enhancements to its software as a service (SaaS) and platform as a service (PaaS) offerings, Oracle is riding the wave of companies that are ditching on-premises enterprise apps and heading to the cloud.

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Artificial intelligence and digital communication are disrupting the contact center space

How do you know what to focus your R&D resources on right now? The Innovator's Dilemma is happening right now in the contact center space. Artificial intelligence and digital communication is changing everything.

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Oracle refreshes entire SaaS line, aiming to fuel cloud momentum

As the migration of businesses to the cloud picks up steam, Oracle is intent on keeping up.

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25 questions for screening a Salesforce Sales Cloud consultant

Some parts of vendor evaluation never change, but doing a deeper screening for your Salesforce Sales Cloud system in particular, and cloud-based sales CRM in general, is critical. These questions will set you (and your consultant) up...

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20 questions for screening a Salesforce Service Cloud consultant

Some parts of vendor evaluation never change, but doing a deeper screening for your Salesforce Service Cloud system in particular, and cloud-based service CRM in general, is critical. These questions will set you (and your consultant)...

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20 questions for screening a Salesforce Marketing Cloud consultant

The biggest issue with Salesforce Marketing Cloud projects in particular, and cloud-based marketing CRM in general, is matching the soaring goals and promises to the actuality of staff and funding. These questions will help you find a...

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15 questions for screening a Salesforce Platform Cloud consultant

Salesforce Platform Cloud projects in particular, and CRM platform projects in general, have a wide range of requirements and practices, so you are going to need to think about “drill down” questions to ask potential consultants to...

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Working with a Salesforce consultant: Understanding the process

Before you sign a contract with a Salesforce.com consultant, or any cloud CRM consultant, you need to understand how the project is going to be run. This comprehensive list of questions will help you determine if the consultant you're...

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The hidden costs of poor software purchasing exposed!

Many companies think they know how to purchase software when they have little idea of the process! This article looks at 3 places where money is squandered

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Cloud vs. clouds: A CIO’s conundrum

A reminder that redundancy (both multi-region as well as multi-provider) should be part of any cloud strategy, as well as a yearning for dynamic real-time interoperability between cloud providers to minimize cost and maximize...

How SaaS abandonment is killing your enterprise bottom line

For companies to truly thrive in the digital world, they need to be able to streamline data and processes.

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SAP has designs on new government business

Steve Ballmer's latest hobby, USAfacts.org, cast a spotlight on the effectiveness of local, state and federal governments when it launched in April. Its easy-to-read dashboards allow ordinary citizens to compare government's...

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