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Robotic process automation is on the rise

When it comes to business process management, the drive for efficiency is king. Enter RPA to help streamline legacy processes.

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9 AI project mistakes to avoid

From building isolated proofs of concept to not defining how to measure success, a wide array of gotchas can derail your AI project’s prospects for delivering business value.

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Carrefour modernizes food traceability with blockchain

Blockchain is helping the supermarket chain track the provenance of its food products, but knowing your supply chain inside out is the key to making the most of the technology.

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Workplace AI: Emerging technologies, ethical questions

Workforce-focused AI offers significant upside, but short-term gains might backfire in the form of lower employee morale, higher turnover, lower productivity, and public relations backlash.

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Top 12 BI tools of 2019

It’s not always easy choosing a business intelligence tool to meet the needs of your enterprise. Here are 12 that could work for you.

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5 chatbot strategy mistakes — and how to avoid them

Chatbots are fast becoming a common solution for customer and end-user communications. But many chatbot strategies are missing the mark.

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Top 11 enterprise architecture tools for 2019

These popular and emerging EA tools offer businesses everything they need to support enterprise architecture and digital transformation.

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Digging deeper into AI: Why scratching the surface isn’t enough

Leaders are betting on artificial intelligence to grow their business. To succeed, though, they must recognize that AI is a way of being, not just another thing to do.

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Tableau talks up natural language interface for creating visualizations

BI vendor seeks to simplify and automate data analysis as part of a growing trend toward injecting AI capabilities into BI tools.

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How to develop an effective CRM strategy (and 7 signs you're not ready)

A CRM can give your company a strategic advantage – if, and only if, you tightly conceive and execute your CRM strategy. It’s not easy, but here’s how.

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The incumbent’s advantage

Digital transformation is scary, but it can be a bit less risky by maintaining and leveraging your organization's existing systems and exposing them in new, more engaging experiences.

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Intuit adds AI, enterprise features to QuickBooks online

Would you trade your ERP system for QuickBooks? Intuit hopes the answer is yes.

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5 reasons RPA deployments fail

Robotic process automation offers significant benefits, but many RPA pilot projects go nowhere thanks to a mix of planning, personnel and implementation issues.

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4 areas of SMB operation that benefit the most from SaaS

Small to midsize businesses move towards Software-as-a-Service in a digital-first landscape.

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How to negotiate the right deal with Microsoft

Tips for companies undergoing digital transformation looking to adopt or renew one of Microsoft’s key offerings.

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5 CRM trends for 2018

Customer relationships are key to a healthy business. Here’s how organizations are making the shift to holistic, data-driven approaches to improving customer experience.

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How to fix your sales forecasting process

A misleading sales forecast impacts all kinds of end-of-quarter decisions, and resources can be wildly misallocated. Running some reports in your CRM system can identify areas of the forecast that are at risk.

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What is inventory management? A system for streamlining operations

An inventory management system can help streamline your operations by keeping tabs on goods and supplies and by forecasting needs based on a wide array of data.

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