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5 chatbot strategy mistakes — and how to avoid them

Chatbots are fast becoming a common solution for customer and end-user communications. But many chatbot strategies are missing the mark.

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Top 11 enterprise architecture tools for 2019

These popular and emerging EA tools offer businesses everything they need to support enterprise architecture and digital transformation.

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Digging deeper into AI: Why scratching the surface isn’t enough

Leaders are betting on artificial intelligence to grow their business. To succeed, though, they must recognize that AI is a way of being, not just another thing to do.

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Tableau talks up natural language interface for creating visualizations

BI vendor seeks to simplify and automate data analysis as part of a growing trend toward injecting AI capabilities into BI tools.

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How to develop an effective CRM strategy (and 7 signs you're not ready)

A CRM can give your company a strategic advantage – if, and only if, you tightly conceive and execute your CRM strategy. It’s not easy, but here’s how.

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The incumbent’s advantage

Digital transformation is scary, but it can be a bit less risky by maintaining and leveraging your organization's existing systems and exposing them in new, more engaging experiences.

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Intuit adds AI, enterprise features to QuickBooks online

Would you trade your ERP system for QuickBooks? Intuit hopes the answer is yes.

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5 reasons RPA deployments fail

Robotic process automation offers significant benefits, but many RPA pilot projects go nowhere thanks to a mix of planning, personnel and implementation issues.

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4 areas of SMB operation that benefit the most from SaaS

Small to midsize businesses move towards Software-as-a-Service in a digital-first landscape.

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How to negotiate the right deal with Microsoft

Tips for companies undergoing digital transformation looking to adopt or renew one of Microsoft’s key offerings.

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5 CRM trends for 2018

Customer relationships are key to a healthy business. Here’s how organizations are making the shift to holistic, data-driven approaches to improving customer experience.

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How to fix your sales forecasting process

A misleading sales forecast impacts all kinds of end-of-quarter decisions, and resources can be wildly misallocated. Running some reports in your CRM system can identify areas of the forecast that are at risk.

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What is inventory management? A system for streamlining operations

An inventory management system can help streamline your operations by keeping tabs on goods and supplies and by forecasting needs based on a wide array of data.

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5 reasons eSignatures are the must-have tool you don't think about

Many companies boast about going entirely digital, but continue to work with mountains of documents. Don't be that company.

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SAP on Azure vies with Salesforce on AWS to break data out of silos

Data silos are bad, but strategies differ on the best way to break out of them.

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Augmented reality edges into IT operations

Enterprise augmented reality can offer some benefits to IT operations, but high prices and usability issues are hindering adoption

data analytics - statistical analysis - charts, graphs, strategy planning

SAP’s cloud analytics update offers insights in seconds, not months

With a refresh of its cloud analytics tools, SAP hopes to bring users new insights into their data more quickly and take some of the workload off the IT department.

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Joel Spolsky, co-founder of Stack Overflow, on the future of software development | True Technologist Ep 3

In this episode of True Technologist, Stack Overflow CEO Joel Spolsky, who authors a software development blog and created the project management software Trello, talks with host Eric Knorr about the agile methodology, DevOps and the...

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