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ServiceNow makes platform ambitions clear with new workflow tools
ServiceNow is doubling down on its move to become a digital workflow platform with its Paris code release, adding applications for industry verticals to push beyond its ITSM roots.
Top 10 help desk tools for better customer service
If you’re looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience.
![employees technology planning data [Computerworld, January-February 2017 - HR IT]](https://images.techhive.com/images/article/2017/01/computerworld_january-february_2017_hr_it_workforce_analytics_1200x800-100706136-small.3x2.jpg)
What is workforce management? A process for ensuring employee productivity
Workforce management (WFM) began as a scheduling process but has since grown into a complex framework for maintaining human capital, budgeting and scheduling for your workforce.
SurveyMonkey STEPs up battle for experience measurement market
Just as SAP prepares to sell a stake in Qualtrics, rival SurveyMonkey is doubling down on its enterprise partnerships, offering CIOs an opportunity to optimize spend and results in this emerging area.
AI at work: Your next co-worker could be an algorithm
It’s inevitable that artificial intelligence will replace some jobs. But emerging AI systems not only support their human colleagues but actively collaborate with them, tapping the unique strengths of both.
The technology aboard the Mars rover Perseverance: An inside look
When it lands on the surface of Mars after a seventh-month journey, the newest rover will be powered by decades-old computing technology, early-stage machine learning, and a range of newer systems and software.
Redefining productivity and compensation in an AI age
Artificial intelligence offers the promise of boosting productivity by automating mundane tasks. Here are some of the areas it might soon gain a foothold.
Top 15 tools for predictive analytics
Predictive analytics tools comb through your data to divine visions of your business future. Here’s an overview of the wide array of options available today.
SAP CEO outlines new directions at Sapphire Now
Christian Klein, sole CEO since April, emphasized sustainability and an ambition to provide more industry-specific solutions at its flagship virtual event.
COVID-19 accelerates enterprise use of automation in digital transformation
As the pandemic increased digital demands, technology leaders were forced to move up roadmaps for RPA and hyperautomation
14 technology winners and losers, post-COVID-19
The coronavirus crisis has shaken up business as usual, with some IT strategies and tools rising to the occasion and others in line for a rethink or tough recovery post-pandemic.
Q&A: Box CEO Aaron Levie looks at the future of remote work
Once a company focused on cloud-based file-sharing, Box now offers features to support remote productivity and teamwork. CEO Aaron Levie talks about his company's evolution – and how the workplace continues to change.
With Process Fabric, Pega seeks to weave together enterprise apps
Pegasystems is aiming its ‘platform for platforms’ at enterprises struggling to automate business processes that sprawl across multiple systems.
Rethinking collaboration: 6 vendors offer new paths to remote work
With the need for efficient collaboration tools exploding in recent months, a variety of companies hope to refine how those tools work and what they can do. We look at six now pushing the envelope.
IBM adds AI-fueled forecasting to Planning Analytics platform
The addition to the Planning Analytics portfolio gives SMBs and business units in the enterprise an on-ramp to integrated, AI-powered planning and forecasting without relying on IT support.
Amid the pandemic, using trust to fight shadow IT
With most workers scattered at home and trying to come up with their own ad-hoc IT workarounds, there’s an easy way for IT shops to build trust: communicate.
Salesforce unveils tools for a post-pandemic return to the office
Work.com contains apps and information resources to support organizations as business looks to resume operations in many countries.
Update: Coronavirus prompts collaboration tool makers to offer wares for free
Several vendors, including Microsoft, Google, Slack, Zoom, Cisco and LogMeIn, are making chat, videoconferencing and other collaboration services free as demand for remote working booms.
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