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Top 12 ITSM tools for 2018

Finding the right IT service management tool for your business needs can be challenging. Here’s a breakdown of 12 of the best ITSM services — and which organizations they best serve.

16 automation

What is RPA? A revolution in business process automation

More CIOS are turning to robotic process automation to eliminate tedious tasks, freeing corporate workers to focus on higher value work. But RPA requires proper design, planning and governance if it's to bolster the business, experts...

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Wrike review: Project management made simple

Wrike stands out as an intuitive project management platform complete with resource management, automated request capturing, proofing and approval, and more.

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How AI is revolutionizing business productivity

Rather than replacing staff, current AI tools and services are boosting employee productivity by improving workflows, expediting search and discovery, and fine-tuning collaboration.

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Augmented reality examples: 9 ways companies are putting AR to work

AR is no longer a future tech dream; it has become a realistic, game-changing tool for visualizing data in industries from engineering and manufacturing to construction and healthcare.

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3 CRM use cases: Which is right for you?

Let's look at the big three CRM use cases from 50,000 feet so you can see where your organization’s processes and people fit.

CRM

What is CRM? Software for managing customer data

Equal parts strategy and technology, customer relationship management (CRM) is about using data to understand your customers—and boost sales.

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Can Centers of Excellence become a separate line of business in software outsourcing?

The current competition on the software development market is so intense that awards, conferences, partnerships and other marketing crafts fade in the buzz. To win the race for a dream customer, the creative providers create a halo of...

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Millennials say no to legacy software

For your upcoming software purchases, think beyond the feature set and cost axes. Make it a strategic goal to have a modern ecosystem using ubiquitous, current technologies. Top talent wants more than high pay. Give them something to...

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How health care orgs are addressing AI challenges

Health care companies are embracing artificial intelligence for everything from drug research to diagnostics, but challenges centered around privacy, data and the AI ‘black box’ remain.

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3 reasons CRM financial analysis always fails

A smart person once said, 'As long as you're asking the wrong questions, it doesn't matter what answers you come up with.' When it comes to making the business case for CRM, the CFO is likely to ask too many of the wrong questions.

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8 keys to a successful RPA implementation

Robotic process automation can reap efficiencies and free up staff time for higher-value tasks. Here’s how to do RPA right.

ERP - Enterprise Resource Planning - supply chain management logistics

6 ERP trends for 2018

Organizations are ditching side books and upping compliance audits while exploring the impact AI, blockchain and augmented reality will have on their enterprise resource planning systems.

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10 BI tools for data visualization

Visual analytics is the core of business intelligence. Here are the tools you need to see through the data.

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The top 5 change management tools

With digital transformations on the rise, change management software is becoming increasingly recognized as a necessary tool to help companies transition smoothly.

supply chain management - warehouse - ERP - Enterprise Resource Planning

How AI will revolutionize inventory management

AI is already optimizing every stage of inventory management and supply chains for early adopters. Here’s how your organization can get started.

cloud computing

4 reasons you should move to a cloud-hosted ERP

With more and more businesses moving their ERP system to the cloud, find out the key benefits of a cloud-hosted ERP.

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Martech spending in 2018: What CIOs need to know

From CRM and business intelligence to chatbots and automation, marketers have spending plans across the marketing tech stack.

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10 things you need in a CRM vendor proposal (and 3 you don't)

If you're doing a CRM system conversion, expansion, or initial implementation, there are some things you need to look for — and look out for — in a vendor proposal. We'll help you sort it out.

business intelligence

The best free BI tools, 2018

Business intelligence platforms can help enterprises analyze data from various sources to inform decision-making. The six free tools highlighted here are among the best and most popular today.

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