Software

crm customer relationship management

What is the best CRM software? Key features to look for

Many businesses undervalue the planning that must go into CRM selection and overlook the importance of defining the capabilities and results that will matter most to their organization. Don't be one of them.

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Should software developers have a code of ethics?

With great power comes great responsibility. As the details of the Facebook and Cambridge Analytica scandal reveal, the IT industry is still grappling with the question of how to deal with ethical dilemmas.

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How to deal with legacy systems, the Achilles’ Heel of digital transformation

7 issues to keep in mind while dealing with legacy systems.

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Slack anchors digital transformation at 21st Century Fox

Jeff Dow says Slack has become the hub of collaboration for the entertainment giant. Here Dow describes how Slack migrated from IT to the remaining business units.

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Busting bias in AI

Bias in AI systems can lead to unintended consequences. Making sure you you understand the ways AI systems are interpreting the data they receive is one way to address the problem.

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SAP settles licensing dispute with AB InBev

SAP wanted $600 million in damages, both companies are keeping quiet about whether AB InBev paid.

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A magic matrix of software service provider integration

Choosing a software service provider has always been a challenging task that kept executives awake at night. However, there is a clear and simple way helping to see the big picture and cure insomnia – a magic matrix.

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5 keys to digital transformation

The enterprise IT organization should play a leadership role in digital transformation with these five key steps.

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What business risks can cause software outsourcing to fail

Looking at what business risks can be posed to software development outsourcing.

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Deduping in Salesforce: The complete how-to

Don’t be duped by Salesforce.com duplicate records. Deduping seems like one of those routine system maintenance issues, but it’s actually very tricky and there's no undo.

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Best free CRM software, 2018: 7 top tools

Customer relationship management (CRM) software can help businesses foster new sales opportunities and improve internal efforts to organize around key objectives. And with these free tools, CRM doesn't have to be an expensive...

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Integrating your enterprise resource planning system with customer relationship management

Integrating new ERP software with their Customer Relationship Management (CRM) system provides a number of time-saving and data-related benefits.

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What is natural language processing? The business benefits of NLP explained

Natural language processing is a branch of AI that enables computers to understand, process, and generate language just as people do — and its use in business is rapidly growing.

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Salesforce administrator responsibilities: What needs to be done and when

What does a Salesforce administrator do all day, week or month? Here's the general rundown.

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The best ERP systems: 10 enterprise resource planning tools compared

Picking a new enterprise resource planning system – or renewing with your existing ERP vendor – is a complex evaluation. To help you make the call, download this report based on 408 reviews submitted by ERP users.

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What is ERP? A guide to enterprise resource planning systems

Enterprise resource planning (ERP) software standardizes, streamlines, and integrates business processes across finance, human resources, procurement, distribution, and other departments. Here's what you need to know about these key...

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Unveiling the ERP Pain-O-Meter

The experiences as an ERP (Enterprise Resource Planning) software user and as an ERP software vendor have led to the formation of the ERP Pain-O-Meter.

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5 signs it’s time to upgrade your ERP system

Debating whether you should upgrade your ERP system? Here's a list of the key signs that your business is being held back by its current version.

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How VR can improve anti-harassment training

Startup Vantage Point uses VR to improve anti-harassment training, allowing participants to experience a situation in which they're a bystander and practice responses.

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CRM vs. ERP: What's the difference and which do you need?

Both CRM and ERP systems handle contacts, companies, quotes, orders and forecasts… and they may handle line-item configuration, bundles, delivery schedules and invoices. Where does one start and the other stop? Behold this guide for...

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