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Polycom conference phone for business

An ode to embrace your calling: for the love of phones, not 'exits'

25 years ago, a triangle-shaped technology changed business communication. The man that started it all is still making an impact on the company today.

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Artificial intelligence and digital communication are disrupting the contact center space

How do you know what to focus your R&D resources on right now? The Innovator's Dilemma is happening right now in the contact center space. Artificial intelligence and digital communication is changing everything.

Amazon's Echo Show could disrupt enterprise-class unified communications

Amazon is on the verge of disrupting the enterprise videoconferencing and unified communications markets dominated by Cisco and Avaya.

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How to organize workspaces around people and build culture

Workspace issues companies need to consider when eliminating remote working programs

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How to run your small business with free open source software

From alternatives to Microsoft Office to full-blown ERP systems, open source software can provide free options for small businesses that don't have the budget for big-ticket enterprise applications.

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The pathway to digital transformation runs through IT

Successful digital transformation almost always starts in IT, says BMC CIO Scott Crowder. This case study explains how BMC's IT team achieved it.

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University CIO calls on cloud phone service

Georgetown University’s move to the cloud comes as part of a telecommunications strategy shift aimed at lowering costs while embracing technologies for its digital shift.

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BlueJeans teams with Dolby for teleconference audio clarity

BlueJeans customers will be getting improved call quality, thanks to a new partnership the company unveiled Tuesday. Dolby is working with the videoconferencing company to improve call clarity for people using its service.

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Microsoft Teams readies for battle in highly contested collaboration space

Microsoft's recent release Teams, a chat-based collaboration app, is counting on it's tight integration with Office 365 to succeed in a crowded collaboration space.

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The future of work is surprisingly human: 2 trends to relieve your fears

Here are two trends shaping the future of work that promise to make us more human, not less.

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'Meet' Google's new videoconferencing service for the enterprise

Google appears to have accidentally revealed its new group videoconferencing service for businesses on Tuesday, a week before a big user conference.

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Unified communications firm Fuze hires well-traveled CEO to lead it to IPO promised land

Fuze, the Cambridge, Mass., unified communications-as-a-service company that recently scored an additional $104 million in funding, has named tech industry veteran Colin Doherty as its CEO.

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Amazon releases Chime, a new cloud-based UCaaS

Taking on incumbents like Cisco, Avaya, Microsoft and Google, Amazon today announced Chime, a cloud-based unified communications as a service application that the company says brings a fresh approach to online conference calls and...

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Amazon Chime goes after WebEx, Skype for Business and more

On Monday, AWS announced the launch of Amazon Chime, a new service that’s designed to compete with the likes of WebEx, Skype for Business and GoToMeeting. It’s a powerful swing at some very entrenched enterprise software players by...

Before you select a visual collaboration platform, ask yourself these questions

With so many new visual collaboration platforms emerging, how can you decide which one best suits your needs? Start by answering these 8 questions.

Insecure pagers give hackers an entry way into voice mails, conference calls

All it takes is a $20 dangle and some patience, and an attacker can listen into a company's pager communications -- including transcribed voice mail messages and dial-in instructions for conference calls

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Common security mistakes in collaboration tools

Collaboration tools have become all the rage, but has your IT department closed all security gaps.

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Video pays off in the enterprise

As costs come down and the technology improves, video is finally spurring easy and effective collaboration. (Plus -- 5 tips for building video culture in your organization.)

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