User Experience

User Experience | News, how-tos, features, reviews, and videos

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How IT can improve the employee experience

Employee experience is as vital as customer experience — but remains an IT afterthought. Here’s how to shift your focus and provide employees with the internal IT experience they deserve.

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The customer journey map: A new playbook CIOs must master

CIOs driving digital business strategy must master customer experience. That means working with marketing on a critical initiative: the customer journey map.

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How Amazon, Walgreens and Walmart are changing the landscape for online patient experience

A slew of consumer health apps from non-traditional players have hit the market lately. Traditional healthcare providers are also stepping up to meet consumer needs and preferences.

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IT’s role in managing the customer journey

Customer experience (CX) today is paramount to more and more businesses. While technology has a role to play in CX, the starting point is understanding the friction created at each touch point within the customer journey.

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What every CIO should know about visual search

Visual search is poised to eliminate friction from the user experience. The the lesser the friction, the higher the sales.

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Can private online communities drive corporate cultural change?

“Many of the things that seem impossible now will become realities of tomorrow,” said Walt Disney. We are in the 4th Industrial Revolution, able to invent what our imagination dreams up. But it takes communities working together to...

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Humanizing the digital experience

As part of their digital transformation, leading organizations find unique ways to make customer interactions more meaningful, seamless, and faster.

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What it takes to provide best-in-class customer experience

By integrating marketing technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.

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How my car dealer changed my perspective on technology and the customer experience

Customer-facing applications and solutions generate lots of attention in the DCX discussion. But technology plays a role in even the most analog customer experiences. Find out why you should replace DCX with CXD.

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App overload: The silent productivity killer

By introducing an app for nearly every task, IT organizations risk sapping employee efficiency. Here’s how to tackle the glut.

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The hidden challenges undermining the customer experience

Creating a breakout customer experience is not about technology, but there is also no question that it is often the little technical details that are the difference between it being just a phrase or something that drives meaningful...

CIO digital magazine November/December cover

CIO Digital Magazine, November-December 2016

Cover story: Five winners of the CIO.com and Drexel University Analytics 50 awards share details of their projects, lessons learned and advice.

Special report: platforms play big in the cloud

This latest report in our C-Suite 360 series takes a full-spectrum look at the opportunities and risks in cloud computing, offering up the expert information your organization needs to set its cloud strategy.

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CIO Digital Magazine, October 2016

Cover story: Uniting the digital enterprise. Enterprise mobility management isn't just for mobile devices and apps anymore, it's for truly becoming an extended enterprise.

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CIO Digital Magazine, September 2016

Cover story: Big data on campus. Facing federal and state pressure to raise retention and graduation rates, dozens of colleges and universities are developing analytics tools to help students make better decisions about everything...

Research report: IT security's looming tipping point

Even as security draws board-level attention, many IT professionals give their organizations’ infosec practices low marks. This special report from CIO, CSO and Computerworld reveals how to tip the balance in the right direction.

CIO August Cover

CIO Digital Magazine, August 2016

Cover story: Cloud-based ERP will eventually rule, and on-premises software is destined for legacy status. How can IT ensure a smooth transition?

CIO Wrapsheet: A CIO's guide to understanding analytics

Today's data-driven business runs on the almighty algorithm. Here's how to get the most out of your data analytics.

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