User Experience

User Experience | News, how-tos, features, reviews, and videos

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IT’s role in managing the customer journey

Customer experience (CX) today is paramount to more and more businesses. While technology has a role to play in CX, the starting point is understanding the friction created at each touch point within the customer journey.

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What every CIO should know about visual search

Visual search is poised to eliminate friction from the user experience. The the lesser the friction, the higher the sales.

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Can private online communities drive corporate cultural change?

“Many of the things that seem impossible now will become realities of tomorrow,” said Walt Disney. We are in the 4th Industrial Revolution, able to invent what our imagination dreams up. But it takes communities working together to...

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Humanizing the digital experience

As part of their digital transformation, leading organizations find unique ways to make customer interactions more meaningful, seamless, and faster.

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What it takes to provide best-in-class customer experience

By integrating marketing technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.

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How my car dealer changed my perspective on technology and the customer experience

Customer-facing applications and solutions generate lots of attention in the DCX discussion. But technology plays a role in even the most analog customer experiences. Find out why you should replace DCX with CXD.

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App overload: The silent productivity killer

By introducing an app for nearly every task, IT organizations risk sapping employee efficiency. Here’s how to tackle the glut.

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The hidden challenges undermining the customer experience

Creating a breakout customer experience is not about technology, but there is also no question that it is often the little technical details that are the difference between it being just a phrase or something that drives meaningful...

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