Despite the growing ubiquity of AI, many IT leaders still feel anxious about its risks and unsure of the opportunities. But today’s executive boards aren’t having it – they want to make AI a business priority.
Can’t find talent fast enough? Train them! It’s no secret that hiring external talent is no longer sufficient to fulfill today’s tech employment demands. That’s why many companies are investing more resources in upskilling.
While many businesses are fueled by their ambition to implement AI initiatives, few understand how it can work for their businesses. How do we keep our AI ambitions in line with the business needs of our organization?
Even for technology veterans, keeping pace with advancements is like chasing a moving train that will always be just a bit faster. Try as you may, you can never quite catch up and, if you stop trying, you will never catch up.
As a few companies race to monetize the kind of machine learning that focuses on teaching robots to behave more like humans, many companies are grappling with how to leverage artificial intelligence and smart machines.
Since the December repeal of net neutrality rules, there have been plenty of questions and concerns raised by businesses, consumers and lawmakers alike. Now is the time to start getting answers and take stock of the services you have and expect.
AI and chatbots still remain uncharted territory for a substantial segment of the Call Center industry. In 2018, businesses will continue their work to find the right balance between customized customer care and digital efficiency.
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