CDO at the Center
By Anna Frazzetto
How the right automation strategy can unlock data silos
Struggling to make sense of all the data your company creates? The right automation strategy may be your best bet to unlock silos and make data more useful.
Building an internal dataops team: 7 considerations for success
Advanced data analytics is transforming the way companies make decisions and respond to market changes. Here's what that means for CIOs looking to build internal dataops teams.
4 tips to kickstart your agile practice
As we go from crisis to recovery in year two of COVID, it's time to reset your team's agile velocity. Here's how.
5 ways to take control of data in 2021
COVID-19 is transforming the way the economy works, guaranteeing that our data needs will also change and grow. Here's what that means for CIOs in the year ahead.
4 software development KPIs that matter today
In today’s Agile-driven world, traditional KPIs are not the best measures of software development productivity. Here are redefined metrics for assessing team performance, output, and morale.
4 ways to run a leaner dev team
Covid-19 has brought many challenges for today's IT leaders, including continuing to drive new value without adding talent or increasing budget. Here's a new look at running lean.
Why AI as a service is poised to take off
Like SaaS before it, AIaaS is a boon for businesses that want tap into the power of AI — without the time and expense of developing their own AI-based systems.
3 reasons to focus on the bright side of AI
Despite the growing ubiquity of AI, many IT leaders still feel anxious about its risks and unsure of the opportunities. But today’s executive boards aren’t having it – they want to make AI a business priority.
Who’s in charge of upskilling tech talent? You are. Here are 5 ways to get started
Can’t find talent fast enough? Train them! It’s no secret that hiring external talent is no longer sufficient to fulfill today’s tech employment demands. That’s why many companies are investing more resources in upskilling.
Are you blinded by the promise of AI?
While many businesses are fueled by their ambition to implement AI initiatives, few understand how it can work for their businesses. How do we keep our AI ambitions in line with the business needs of our organization?
Tech days of reckoning
Even for technology veterans, keeping pace with advancements is like chasing a moving train that will always be just a bit faster. Try as you may, you can never quite catch up and, if you stop trying, you will never catch up.
#MeToo in tech: how to go from window dressing to action
The #MeToo movement ushered in a wave of gender parity awareness in nearly every industry, yet many women are still feeling underrepresented in tech. Can we do more to make IT more welcoming to women?
Waning or waxing? What’s happening to CIO influence?
Those who want to see their influence grow rather than shrink need to look for opportunities and partners rather than losses and interlopers.
Why fixed prices won’t fix IT budget overruns
Effectively managing to an IT project budget is a shared responsibility between the vendor and the client. Expect change, but don’t let it derail your budget and project goals.
Rewrite or rebuild? 5 legacy system upgrade considerations
Is a rewrite or a rebuild of legacy systems what's right for customers, budgets and time?
On the ledge with blockchain? 3 reasons why diving in is better than holding off
Rather than waiting for peers and competitors to lay the groundwork for blockchain, today’s IT leaders should consider the advantages of going early into this innovation frontier.
What can machine learning do for your business right now?
As a few companies race to monetize the kind of machine learning that focuses on teaching robots to behave more like humans, many companies are grappling with how to leverage artificial intelligence and smart machines.
3 tips for keeping the service you want despite net neutrality changes
Since the December repeal of net neutrality rules, there have been plenty of questions and concerns raised by businesses, consumers and lawmakers alike. Now is the time to start getting answers and take stock of the services you have and expect.
Bots and AI continue their march toward call center obliteration
AI and chatbots still remain uncharted territory for a substantial segment of the Call Center industry. In 2018, businesses will continue their work to find the right balance between customized customer care and digital efficiency.
How to manage the millennial mindset
Millennials are rapidly redefining workplaces in the U.S. and around the globe. For those of us in the IT sector, what does it take to successfully manage and motivate this growing force?
Is your team CX savvy enough?
Itu2019s no longer enough to have a team that knows how important CX is. You need expertise for continuous CX improvement and innovation.
5 mistakes companies make when analyzing customer data – and how to avoid them
With today’s powerful data collection and analysis capabilities, businesses have a remarkable view into the wants of their customers. The challenge is to use customer data wisely.
What is the tech industry’s responsibility to talent in the age of automation?
Could our industry become a sector where layoffs are more prevalent than skills shortages?
Robots aren't coming – they're already here
What is your AI vision? To stay competitive it is critical to define how AI and machine learning can take your business to the next digital level and build your plan of action.
What would a woman in tech do about the gender gap?
Women IT leaders from around the globe weigh in on how businesses can prepare more women for senior leadership roles. Their answers are surprisingly consistent.
If business is great, what’s keeping you up at night?
Since the start of 2017, I have been talking to IT leaders about how they are balancing their expanding roles and what is keeping them up at night. While most enjoy having more input into business strategy, they are also worried about staying ahead of ever-evolving technology as well as business and customer needs.
Is the call center era over?
For a variety of reasons call centers are no longer the right way to engage customers: Online ordering is everywhere. Millennials prefer texting and messaging. Virtual agents and bots are quickly gaining traction. These kinds of trends in communication and buying behavior are now giving rise to "contact centers," the digitally-driven offspring of the once ubiquitous call center.
The CDO's first 100 days: Expanding the agenda
The second installment of my two-part series on the priorities of a new chief digital officer expands the agenda to include an early focus on processes and technologies — especially data, mobile and infrastructure.
First 100 days in the CDO role
The “first 100 days” is a famed transition period for new U.S. presidents. However it's also a valid time frame for almost any senior leader to lay the groundwork for success. A leader’s competence and effectiveness are often examined at the end of his or her first 100 days on the job, just as presidential administrations are scrutinized for their work and progress during that same perio. This article is the first installment in a two-part series that describes what new chief digital officers have to get right… from the start.
The what’s now and what’s next for digital
As we head into Q4, many business leaders are taking a hard look at what digital transformation has meant in their organizations and across their industries. How are competitors succeeding and where are they falling behind? How are their customers behaving? Here’s a look at what shaped the digital and business landscape in 2016 and what’s ahead in 2017.
Overcrowding in the C-suite
Once upon a time the C-suite consisted of a small trio of leaders who drove the business forward. Today, It’s a different world. From chief data officers to chief sustainability officers and chief people officers, there are few limits on what you might find in the C-suite.
Digital success starts with digital health
As large enterprises race to expand their digital offerings, how do midmarket businesses stay competitive? CDO Anna Frazzetto explains how leaders of smaller organizations can keep ahead by assessing the state of their digital health and aligning their organization behind digital transformation.
Good news! A tech role where women are gaining ground
The role of chief digital officer (CDO) is opening the door to the c-suite for women. Both strategic and technical, the CDO role is one that women appear to be fully embracing. CDO Anna Frazzetto suggests why more women are attracted to this increasingly influential role in an industry where lack of female participation has been the norm for decades.
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