CIO 100
The CIO 100 Awards celebrates 100 organizations, their teams, and leaders that are using IT in innovative ways to deliver business value, whether by creating competitive advantage, optimizing business processes, enabling growth or improving relationships with customers. Take a deeper dive into some award-winning projects.
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Regeneron turns to IT to accelerate drug discovery
CIO Bob McCowan’s digital and data transformation sets the stage for innovation by equipping the pharmaceutical’s scientists with the data they need to experiment and test hypotheses.
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Sonos unites global workforce with ‘IT in a box’
The high-end audio maker’s globally dispersed engineers and manufacturing partners can connect and collaborate, thanks to an adaptable solution for building an office IT environment where none exists.
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Thoughtworks NEO streamlines in-house app dev
The IT consultancy has given its developers a leg up by building a portal aimed at automating low-level and advanced tasks alike, freeing them up to innovate in-house solutions with greater business impact.
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Verizon Wireless AI platform paves way for 5G build-out
The telecom giant’s 5G Network Planning Platform leans on machine learning to optimize transmitter density, positioning, and placement while minimizing unnecessary capital expenditures.
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Owens Corning leverages low code to make asphalt safer
The manufacturer has put low-code development to work, melding sensor data and analytics to provide real-time visibility into asphalt processing tanks, enhancing safety and improving compliance.
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Carrier IT tackles big challenges with microtransformations
The HVAC manufacturer is taking a bottom-up approach to digital transformation, launching a series of process automation efforts that cannot wait for company-wide change.
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Aflac virtualizes the customer enrollment experience
When the pandemic put its independent agents and franchises at grave business risk, Aflac IT set about augmenting their work with digital capabilities that make them ‘bionic,’ tech chief Richard Gilbert says.
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CIO 100 US: 10 award-winning manufacturing IT projects
Manufacturers are bridging the IT/OT divide with digital transformations that provide predictive maintenance, improved customer experiences, data-driven decision-making, and smarter supply chain operations.
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Thermo Fisher transforms its customer experience
The scientific equipment and services provider is automating and digitizing sales and customer service workflows to expedite sales and better serve its customers.
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CIO 100 US: 7 award-winning financial services and insurance IT projects
The financial services and insurance industries are leading the way with digital tools that enhance customer experiences and automate business insights.
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CIO 100 US: 8 award-winning healthcare IT projects
Healthcare organizations are increasingly embracing digital initiatives to expedite evaluations, better share medical records, and improve patient care.
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NLP helps Eli Lilly work at a global scale
With teams across the globe working in a variety of languages, the pharmaceutical multinational couldn’t afford a translation bottleneck, so it turned to natural language processing.
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CIO 100 US: 9 award-winning government IT projects
Public-sector agencies and institutions are turning to tech to streamline processes, facilitate scale and innovation, and improve the lives of those they serve.
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Feeding America turns to data to feed the hungry
Maryann Byrdak, the domestic hunger relief organization’s first CIO, is leading a technology transformation at the nonprofit with data and analytics at its core.
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JLL source-to-pay transformation proves value of automation
Born of the pandemic, the commercial real-estate company’s global source-to-pay automation system overcame localization and change management challenges to become a blueprint for a new strategic imperative.
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Automation eases medical record sharing at JHS
Jackson Health System’s Medical Record Surveillance and Record Sharing project scans medical records in real-time, matches them to partner organizations, and automates the medical record transfer, providing a productivity and efficiency boost.
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Otis takes the smart elevator to new heights
The elevator maker is bringing its fleet into the digital era with a connected solution that leverages IoT sensors and AI in the cloud to help keep its customers’ elevators humming.
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United transforms travel experience with Agent on Demand
The airlines’ digital customer service gives travelers access to live agents via the web when flight itineraries go awry, easing uncertainty and stress while driving significant cost savings.
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Lexmark’s Andy Kopp on democratizing data
The printer manufacturer's Director of Transformation Products discusses the business impact of providing data-as-a-service with CIO.com's Thor Olavsrud.
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Fall 2021: Digital’s tipping point
Learn how IT leaders in award-winning organizations are reimagining products and services for a new era of customer and employee engagement.
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Pfizer drives digital operations overhaul
With the COVID-19 pandemic as a catalyst, the pharmaceutical company has accelerated its digital transformation to manage its operations and supply chain more effectively.
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UPS delivers resilience, flexibility with predictive analytics
The logistics titan has created a business intelligence platform that uses advanced analytics and machine learning to support forecasting, operations visibility, optimization, and reporting.
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Lexmark retools, reskills for data transformation
To eliminate data silos and achieve more business value from the terabytes generated every week, Lexmark established a single, end-to-end source of data truth. Here’s what it took to get there.
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PVH finds perfect fit in hybrid IT operating model amid pandemic
The operator of Calvin Klein and Tommy Hilfiger brands jumpstarted ecommerce sales by prioritizing ship-from-store capabilities and mobile website conversion.
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Discover transforms data pipeline for AI success
Seeking to streamline the processes required to fully leverage machine learning and real-time data insights, Discover Financial Services has created a cloud-native data fabric that automates much of the work.
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Zions’ digital PPP loan app pays off for pandemic-racked small businesses
Zions Bancorporation built new software and bots to automate the release of federal funds under the CARES Act amid the COVID-19 pandemic.
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Truck maker Oshkosh drives decisions with data
The 104-year-old manufacturer of specialty trucks and military vehicles is leveraging data to optimize its business.
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Signet adds virtual facet to jewelry sales in pandemic play
Squeezed by the COVID-19 crisis, Signet Jewelers responded by virtualizing its jewelry sales service, positioning the company well for the future, says CIO Howard Melnick.
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Synchrony banks on pandemic shift to boost business agility
CIO Carol Juel sees Synchrony Works, a project that the payment processor implemented to shift more than 16,000 employees to WFH during the pandemic, as a blueprint for fueling agility.
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IT leadership lessons from CIO 100 Award winners
Today’s CIOs must develop deep partnerships with business leaders and keep their teams focused on delivering innovation that pushes the business forward. Here five IT leaders discuss their award-winning initiatives and share insights about their success.
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PG&E reduces wildfire risk with AI
The California utility is using high-resolution aerial photography and computer vision to identify high fire threat areas.
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GSK takes targeted approach to data-driven transformation
The pharmaceutical titan has developed a data strategy to mine value from its existing data with a series of analytics initiatives carefully targeted at specific business priorities.
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Ellie Mae turns to AI for autonomous threat hunting
The mortgage processor is using threat intelligence, predictive analytics, and AI to proactively hunt advanced persistent threats like ransomware.
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Customers bank on BofA chatbot amid pandemic
Consumption of Bank of Americau2019s Erica virtual assistant is soaring in the wake of the coronavirus outbreak, lending a helping hand to consumers concerned about their personal finances.
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MWAA brings facial recognition to the airline boarding process
The Metropolitan Washington Airports Authority is enabling paperless boarding via a biometric identity management system that uses facial recognition technology — no boarding pass or passport required.
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Upskilling transforms Jabil employees into data scientists
The global manufacturing services provider struggled to find data scientists to leverage its data, so it developed them internally with its Citizen Data Science program.
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Predictive analytics gives Owens Corning an edge in turbine blade development
With help from the manufacturer's analytics center of excellence, the Owens Corning innovation group has reduced the time it takes to test composite materials from weeks to hours.
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Digital transformation helps AAFP find new relevance with its members
The American Academy of Family Physicians (AAFP) was losing touch with its members until a three-year digital transformation project helped it better engage them.
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Machine learning helps Invisalign patients find their perfect smile
Align Technology’s mobile app helps Invisalign wearers stay on schedule, while machine learning and other features help lure prospective consumers to try the orthodontic device.Feature
Kaiser Permanente streamlines operations with analytics
The healthcare consortium has reduced patient waiting times and the amount of time hospital leaders spend manually preparing data for operational activities with data analytics.
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Verizon calls on emerging tech to revamp work experience
Verizon’s network specialists no longer rely on tired technology to execute tasks, thanks to a unified digital platform comprising RPA, machine learning, chatbots and other leading-edge tools.
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Legal analytics: Accenture applies NLP to analyze contracts and liabilities
To find specific information in a million-plus contracts, the global professional services company turned to natural language processing and AI, launching a legal analytics hub in the process.
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MHBE proves the value of mobile for health insurance customers
The Maryland Health Benefit Exchange worked around strict industry regulations to create a scalable online marketplace for customers to sign up, check their benefits and compare health insurance plans.Feature
Merck proves 3D printing's transformative power
Merck's core IT infrastructure team took the lead in helping the business innovate by exploring the transformative power of 3D printing.
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Raytheon’s cloud-based test bed takes risk out of innovation
Implementing new technology in the defense industry comes with a lot of considerations. Here’s how Raytheon development a virtual environment for experimentation without risk.
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Health insurer shifts ERP to the cloud to transform financial operations
Blue Cross Blue Shield of Michigan is reducing legacy complexity by migrating to cloud-based ERP, while experimenting with RPA to help prepare staff for the changes ahead.
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IRS combats fraud with advanced data analytics
The Internal Revenue Service deals with billions of dollars in identity theft tax refund fraud every year. Anomaly detection powered by advanced analytics is helping to combat it.
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SBPASC transforms claims processing nationwide
Service Benefit Plan Administration Service Corp. has introduced 10 services in a sweeping transformation that has reduced temporary staffing, increased membership engagement and reduced manual tasks.
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Ricoh reimagines field service with ‘merged reality’
The Smart Hands project brings together data, communications technology, and subject matter experts to help field-service technicians know everything about repairing and servicing more than 300 product lines.
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Advanced analytics gives health benefit company competitive edge
BlueCross BlueShield of Tennessee drills into data to help its partners better tackle budget pressures and member care by getting insights faster.
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