The CIO 100 Awards celebrates 100 organizations, their teams, and leaders that are using IT in innovative ways to deliver business value, whether by creating competitive advantage, optimizing business processes, enabling growth or improving relationships with customers. Take a deeper dive into some award-winning projects.
case studyDubbed ‘Live Enterprise,’ the mobile-first platform has transformed multiple areas of the company, from recruitment to code delivery, by integrating applications and streamlining processes informed by data insights. FeatureCIO Bob McCowan’s digital and data transformation sets the stage for innovation by equipping the pharmaceutical’s scientists with the data they need to experiment and test hypotheses. FeatureThe high-end audio maker’s globally dispersed engineers and manufacturing partners can connect and collaborate, thanks to an adaptable solution for building an office IT environment where none exists. FeatureThe IT consultancy has given its developers a leg up by building a portal aimed at automating low-level and advanced tasks alike, freeing them up to innovate in-house solutions with greater business impact. FeatureThe telecom giant’s 5G Network Planning Platform leans on machine learning to optimize transmitter density, positioning, and placement while minimizing unnecessary capital expenditures. FeatureThe manufacturer has put low-code development to work, melding sensor data and analytics to provide real-time visibility into asphalt processing tanks, enhancing safety and improving compliance. FeatureThe HVAC manufacturer is taking a bottom-up approach to digital transformation, launching a series of process automation efforts that cannot wait for company-wide change. FeatureWhen the pandemic put its independent agents and franchises at grave business risk, Aflac IT set about augmenting their work with digital capabilities that make them ‘bionic,’ tech chief Richard Gilbert says. FeatureManufacturers are bridging the IT/OT divide with digital transformations that provide predictive maintenance, improved customer experiences, data-driven decision-making, and smarter supply chain operations. FeatureThe scientific equipment and services provider is automating and digitizing sales and customer service workflows to expedite sales and better serve its customers. FeatureThe financial services and insurance industries are leading the way with digital tools that enhance customer experiences and automate business insights. FeatureHealthcare organizations are increasingly embracing digital initiatives to expedite evaluations, better share medical records, and improve patient care. FeatureWith teams across the globe working in a variety of languages, the pharmaceutical multinational couldn’t afford a translation bottleneck, so it turned to natural language processing. FeaturePublic-sector agencies and institutions are turning to tech to streamline processes, facilitate scale and innovation, and improve the lives of those they serve. FeatureMaryann Byrdak, the domestic hunger relief organization’s first CIO, is leading a technology transformation at the nonprofit with data and analytics at its core. FeatureBorn of the pandemic, the commercial real-estate company’s global source-to-pay automation system overcame localization and change management challenges to become a blueprint for a new strategic imperative. FeatureJackson Health System’s Medical Record Surveillance and Record Sharing project scans medical records in real-time, matches them to partner organizations, and automates the medical record transfer, providing a productivity and efficiency boost. FeatureThe elevator maker is bringing its fleet into the digital era with a connected solution that leverages IoT sensors and AI in the cloud to help keep its customers’ elevators humming. FeatureThe airlines’ digital customer service gives travelers access to live agents via the web when flight itineraries go awry, easing uncertainty and stress while driving significant cost savings. InterviewThe printer manufacturer's Director of Transformation Products discusses the business impact of providing data-as-a-service with CIO.com's Thor Olavsrud. FeatureLearn how IT leaders in award-winning organizations are reimagining products and services for a new era of customer and employee engagement. FeatureWith the COVID-19 pandemic as a catalyst, the pharmaceutical company has accelerated its digital transformation to manage its operations and supply chain more effectively. FeatureThe logistics titan has created a business intelligence platform that uses advanced analytics and machine learning to support forecasting, operations visibility, optimization, and reporting. FeatureTo eliminate data silos and achieve more business value from the terabytes generated every week, Lexmark established a single, end-to-end source of data truth. Here’s what it took to get there. FeatureThe operator of Calvin Klein and Tommy Hilfiger brands jumpstarted ecommerce sales by prioritizing ship-from-store capabilities and mobile website conversion. FeatureSeeking to streamline the processes required to fully leverage machine learning and real-time data insights, Discover Financial Services has created a cloud-native data fabric that automates much of the work. FeatureZions Bancorporation built new software and bots to automate the release of federal funds under the CARES Act amid the COVID-19 pandemic. FeatureThe 104-year-old manufacturer of specialty trucks and military vehicles is leveraging data to optimize its business. FeatureSqueezed by the COVID-19 crisis, Signet Jewelers responded by virtualizing its jewelry sales service, positioning the company well for the future, says CIO Howard Melnick. FeatureCIO Carol Juel sees Synchrony Works, a project that the payment processor implemented to shift more than 16,000 employees to WFH during the pandemic, as a blueprint for fueling agility. FeatureTodayu2019s CIOs must develop deep partnerships with business leaders and keep their teams focused on delivering innovation that pushes the business forward. Here five IT leaders discuss their award-winning initiatives and share insights about their success. FeatureThe California utility is using high-resolution aerial photography and computer vision to identify high fire threat areas. FeatureThe pharmaceutical titan has developed a data strategy to mine value from its existing data with a series of analytics initiatives carefully targeted at specific business priorities. FeatureThe mortgage processor is using threat intelligence, predictive analytics, and AI to proactively hunt advanced persistent threats like ransomware. FeatureConsumption of Bank of Americau2019s Erica virtual assistant is soaring in the wake of the coronavirus outbreak, lending a helping hand to consumers concerned about their personal finances. FeatureThe Metropolitan Washington Airports Authority is enabling paperless boarding via a biometric identity management system that uses facial recognition technology u2014 no boarding pass or passport required. FeatureThe global manufacturing services provider struggled to find data scientists to leverage its data, so it developed them internally with its Citizen Data Science program. FeatureWith help from the manufacturer's analytics center of excellence, the Owens Corning innovation group has reduced the time it takes to test composite materials from weeks to hours. FeatureThe American Academy of Family Physicians (AAFP) was losing touch with its members until a three-year digital transformation project helped it better engage them. FeatureAlign Technologyu2019s mobile app helps Invisalign wearers stay on schedule, while machine learning and other features help lure prospective consumers to try the orthodontic device. FeatureThe healthcare consortium has reduced patient waiting times and the amount of time hospital leaders spend manually preparing data for operational activities with data analytics. FeatureVerizonu2019s network specialists no longer rely on tired technology to execute tasks, thanks to a unified digital platform comprising RPA, machine learning, chatbots and other leading-edge tools. FeatureTo find specific information in a million-plus contracts, the global professional services company turned to natural language processing and AI, launching a legal analytics hub in the process. FeatureThe Maryland Health Benefit Exchange worked around strict industry regulations to create a scalable online marketplace for customers to sign up, check their benefits and compare health insurance plans. FeatureMerck's core IT infrastructure team took the lead in helping the business innovate by exploring the transformative power of 3D printing. FeatureImplementing new technology in the defense industry comes with a lot of considerations. Hereu2019s how Raytheon development a virtual environment for experimentation without risk. FeatureBlue Cross Blue Shield of Michigan is reducing legacy complexity by migrating to cloud-based ERP, while experimenting with RPA to help prepare staff for the changes ahead. FeatureThe Internal Revenue Service deals with billions of dollars in identity theft tax refund fraud every year. Anomaly detection powered by advanced analytics is helping to combat it. FeatureService Benefit Plan Administration Service Corp. has introduced 10 services in a sweeping transformation that has reduced temporary staffing, increased membership engagement and reduced manual tasks.
FeatureThe Smart Hands project brings together data, communications technology, and subject matter experts to help field-service technicians know everything about repairing and servicing more than 300 product lines.