2021 Winner Profile

Kings Hospital London, UAE

Ziauddin Sayed

COMPANY WHERE WON: Kings Hospital London, UAE


You can’t truly be successful at Kings College Hospital London - UAE, unless you are passionate about serving the patient and the community, says CIO Ziauddin Sayed. A focus on the patient has guided IT projects for the healthcare group, which recently opened Dubai Medical Centres in Marina and Jumeirah, as well as a state-of-the-art 100-bed facility at Dubai Hills in Mohammed bin Rashid City. Recent projects included implementation of a contact desk. which led to a 200% increase in call handing; ID integration with Cerner Millennium electronic medical records software; and KPI Dashboards using Microsoft PowerBI based on Cerner Millennium and Oracle Fusion.

The projects serve to enhance patient experience and data quality, improve overall operational efficiency and achieve OPEX and CAPEX savings. As with other healthcare institutions, the IT department had to put in tremendous efforts to scale up IT infrastructure, remote connectivity, cybersecurity and bandwidth required to handle the surge of remote work during the pandemic. The team is now mandated to be on the lookout for ways to digitally transform processes to eliminate waste lower costs, better profit margins, improve patient service and increased competitiveness using RPA, AI and other emerging technology.


INDUSTRY: Healthcare Industry