2020 Winner Profile

Freshfields Bruckhaus Deringer

Charlotte Baldwin

RANK: #3

COMPANY WHERE WON: Freshfields Bruckhaus Deringer


As the Chief Digital and Technology Officer at international law firm Freshfields Bruckhaus Deringer, Charlotte Baldwin is in the middle of an ambitious three-year digital transformation plan focused on three key layers: stabilise, modernise and transform.

The first, ‘stabilise’, is focused on remediating ageing legacy tech across the firm to create more resilient platforms and networks. The second, ‘modernise’, focuses on the user experience for employees to enable more mobile and global digital working. The third layer, ‘transform’, drives innovation in the client-facing legal tech space. This strategy has certainly better set up the firm for the impact of the global pandemic this year.

Baldwin has also been focused on managing risk for the firm, creating a simplified and safe environment in terms of tech infrastructure that will help to manage cyber threats more effectively and protect clients.

LOCATION: London, United Kingdom

INDUSTRY: Professional Services