2020 Winner Profile


Andy Harper



At Elior, IT is now seen as a potential value creator rather than just an efficiency enabler. Andy Harper, appointed in March 2019 as the first ever CIO at the foodservice company and contract caterer, is accordingly targeting innovation as well as productivity.

He has deployed robots to automate regular finance and procurement processes, improving control and freeing up resources for strategic activities.

His ordering app allows consumers to buy food through mobile order-ahead and self-scan functionality, and handles cashless payments, paperless receipts, loyalty cards and promotions. Users can view menu information, including allergens and nutritional content, while integrated machine learning technology makes personalised food recommendations and bespoke promotions.

And a meal selection solution has been linked to digital whiteboards in schools to allow parents and pupils to pre-order and pre-select meals at the company’s education sites, improving service and reducing waste.

INDUSTRY: Manufacturing Industry