2019 Winner Profile

Genting UK

Helen Brittain



Helen Brittain has been living up to her Director of Technology and Change title at casino and resort operator Genting UK, focusing her team on a mass of initiatives, apps and developments.

A hyper-converged infrastructure was implemented to support the e-gaming and casino technologies, the UK data centre was relocated, application support and development was insourced, a new finance system was deployed, and real-time alerts were introduced for casino management and customers of key business processes.

The websites and mobile apps for the casinos and Resorts World Birmingham were redesigned, in-casino customer WiFi was installed, new game suppliers were integrated onto the online gaming platform, and dual-play roulette has been made available live on mobile and web from a number of land-based casinos.

Workforce management was also rolled out to staff for rota and time-off visibility, online spa and hotel booking was introduced, and the VIP marketing teams were given sales lead automation.

LOCATION: Birmingham, United Kingdom

INDUSTRY: Entertainment Industry