2008 Winner Profile

Aflac

Project Description:
The Mobile.Aflac.com project provides wireless access for sales associates to data and services from Aflac worldwide headquarters. The system extends the existing portal infrastructure so that content can be developed and delivered to mobile devices capable of supporting basic HTML browsers and Internet connectivity. Aflac's sales associates are perceived to be more in touch with their clients. It also reduces sales agent status requests normally transmitted to the Customer Service Center via phone or e-mail, reducing call volume.
Project type:
Databases, Mobile, Portals
Business Functions:
Sales, Customer Service/Support
Business Goal:
Operational
CEO:
Daniel Amos, Chairman & CEO
Headquarters:
Columbus, Ga.
Industry:
Insurance
Revenue (2007):
$15.4 billion
Website:
www.aflac.com
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