2008 Winner Profile

Cross Country Automotive Services

Project Description:
Cross Country Automotive Services deployed a custom, services-based CRM application that incorporates GIS and mobile technologies. The company, which provides roadside assistance to motorists, reduced the average time it takes to handle a call by more than a minute by quickly obtaining the customer's coverage and profile, determining their location and communicating with a local service provider.
Project type:
CRM, Network, SOA
Business Functions:
Customer Service/Support
Business Goal:
Strategic/Competitive Advantage
CEO:
Michael Saxton, President
Headquarters:
Medford, Mass.
Industry:
Automotive
Revenue (2007):
$314 million
Website:
www.crosscountry-auto.com
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