2008 Winner Profile

District of Columbia Water and Sewer Authority

Project Description:
District of Columbia Water and Sewer Authority developed and deployed the High Usage Notification Alerts (HUNA) system, which helps more than 2 million individuals in the Washington, D.C. metropolitan area save water and reduce their water bills. The system analyzes daily meter data and provides automated notifications directly to customers when their water usage is high. Customers can then quickly repair problems such as broken pipes or hoses, and the agency can more efficiently schedule repairs to its own infrastructure.
Project type:
CRM, E-Business
Business Functions:
Accounting & Finance, Asset Management/Maintenance, Customer Service/Support
Business Goal:
Customer
CEO:
Jerry Johnson, GM
Headquarters:
Washington
Industry:
Utilities
Revenue (2007):
$294 million
Website:
www.dcwasa.com
View All 2008 Winners »