2008 Winner Profile

Level 3 Communications

Project Description:
The telecommunications network operator's Unity program provides a single, consolidated platform for sales, service delivery and billing. The company used business process management tools to migrate customer-related processes to a single framework. In addition, Level 3 retired 30 percent of its application portfolio.
Project type:
BPM, CRM, Inventory Management
Business Functions:
Inventory Management, Sales, Order Processing/Fulfillment
Business Goal:
Operational
CEO:
Jim Crowe, President & CEO
Headquarters:
Broomfield, Colo.
Industry:
Telecommunications
Revenue (2007):
$4.27 billion
Website:
www.level3.com
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