2008 Winner Profile

PricewaterhouseCoopers

Project Description:
The consultancy implemented a voice-over-IP network, which it calls Convergence, to support nearly 32,000 of its U.S.-based partners and staff. Among its capabilities, the network allows incoming calls to ring simultaneously on employees' desk and cell phones, and enables them to switch calls between the two without losing the connection. Employees can also receive voice-mail notifications via e-mail. The company claims its VoIP deployment is among the largest to date. The project has allowed the organization to avoid costs equivalent to 1 percent of its IT budget this year.
Project type:
Network, Email/Messaging
Business Functions:
Customer Service/Support, IT operations
Business Goal:
Financial
CEO:
Dennis Nally, US Firm Chairman and Senior Partner
Headquarters:
New York
Industry:
Financial Services
Revenue (2007):
$7.5 billion
Website:
www.pwc.com
View All 2008 Winners »