2008 Winner Profile

RBC

Project Description:
RBC's Wireless Road Advisor enables the company to dispatch adjusters more quickly to investigate customers' home and auto insurance claims and provides the adjusters with wireless access to critical claims data, via a network card slotted into their laptops. The system, which RBC says is the first of its kind in Canada, has increased the average number of daily assignments handled by adjusters from 3.6 to 5.6, for a total five-year cost savings $9.6 million.
Project type:
Document Management, Mobile, Portals
Business Functions:
Customer Service/Support, IT operations
Business Goal:
Customer
CEO:
Gordon Nixon, President and CEO
Headquarters:
Toronto
Industry:
Financial Services
Revenue (2007):
$22.9 billion
Website:
www.rbc.com
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