2008 Winner Profile

Sirva

Project Description:
The relocation-services provider deployed a business-intelligence tool, Inside Performance Management (iPM), which enables the company to benchmark agent performance and enforce a common set of goals. The company uses iPM to define goals and determine key performance indicators. Agents can use a portal to access this information and ask questions about a metric, individual action plan or best practice. The company anticipates an increase of more than $1 million in profit by 2011.
Project type:
Business Intelligence, Data Warehouse, Portals
Business Functions:
Marketing, Sales, Customer service/support
Business Goal:
Strategic /Competitive Advantage
CEO:
Robert W Tieken, President & CEO
Headquarters:
Westmont, Ill.
Industry:
Automotive/Transportation
Revenue (2007):
$3.9 billion
Website:
www.sirva.com
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