2008 Winner Profile

YRC Worldwide

Project Description:
YRC Worldwide deployed its computer-assisted bill entry (CABE) system to handle complex billing issues. CABE uses data on past shipments to predict repeat customers' shipping patterns. Analysis of 8 million shipments showed customers consistently ship to the same sites. In addition, about half of the 8 million shipments reviewed revealed predictable shipper/consignee pairs. Projected cost savings were based on the assumption that at least 30 percent of bills within YRC's Roadway brand could be processed through the predictive engine, at a rate of 40 bills per hour to reduce the need to reenter customer data. The company saved about $1 million.
Project type:
BPM, Business Intelligence, Document Management
Business Functions:
Order processing/fulfillment, Customer service/support
Business Goal:
William Zollars, Chairman of the Board, President and CEO
Overland Park, Kan.
Revenue (2007):
$9.62 billion
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