2009 Winner Profile

AT&T

Project Description:
AT&T built its Service Assurance Platform to automate monitoring of the AT&T network for potential network issues that may cause service outages. The system has sent more than 31 billion alarms and generated more than 4 trillion performance measurements since its implementation. AT&T says the Service Assurance Platform, which it is now rolling out across the company as it incorporates merged organizations, has saved more than $4 billion in the last eight years.
Project type:
Collaboration, Databases, Architecture
Business Functions:
Asset management/maintenance, Customer service/support, IT operations
Business Goal:
Operational
CEO:
Randall Stephenson, Chairman, CEO & President
Headquarters:
Dallas, Texas
Industry:
Telecommunications
Revenue (2008):
$12.4 billion
Website:
www.att.com
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