2009 Winner Profile

Bethany Christian Services

Project Description:
Bethany Christian Services Adoption Management System is a Web application that repurposes the paperwork of parties involved in the adoption process, merging the required information into the documents needed to complete an adoption in a specific country. The system has transformed a complex and repetitive process into a managed workflow that allows many users to collaborate efficiently. In addition to standardizing information capture and unifying processes across 77 locations in 23 states, the system has eliminated unnecessary usage of paper, e-mails and faxes, reducing costs and communication errors.
Project type:
BPM, Document Management, CRM
Business Functions:
Human resources, Marketing, Customer service/support
Business Goal:
Customer
CEO:
William Blacquiere, President CEO
Headquarters:
Grand Rapids, Mich.
Industry:
Non-Profit
Revenue (2008):
$62 million
Website:
www.bethany.org
View All 2009 Winners »