2009 Winner Profile

Cross Country Automotive Services

Project Description:
In order to better provide integrated vehicle and owner assistance programs, Cross Country created a system that offers real-time work assignments, performance reporting and submission of claims to all service providers. The company says that the introduction of the system coincides with an 80 percent improvement in its customer satisfaction index due to better service delivery and a 50 percent increase in service providers call acceptance.
Project type:
BI, Architecture, Web Services
Business Functions:
Customer service/support
Business Goal:
Customer
CEO:
Michael Saxton, CEO
Headquarters:
Medford, Mass.
Industry:
Automotive
Revenue (2008):
$346 million
Website:
www.crosscountry-auto.com/
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