2009 Winner Profile

FedEx Office

Project Description:
FedEx Office optimized workflow for printing services by consolidating pre-press applications into a single application that supports all of the more than 1,800 FedEx Office locations. According to the company, the improved workflow standardizes the steps for service delivery while reducing training costs. The project has improved the key business metric of "Jobs Done Right on Time" by up to 3 percent and has saved the company $1.5 million a year in software licensing costs.
Project type:
BI, BPM, Document Management
Business Functions:
Manufacturing, Order processing/fulfillment, Customer service/support
Business Goal:
Operational
CEO:
Brian Philips, CEO
Headquarters:
Dallas, Texas
Industry:
Retail
Revenue (2008):
Website:
www.fedex.com
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