2009 Winner Profile

Restoration Hardware

Project Description:
The home furnishing company transformed its supply chain systems to remedy problems that included a website that crashed weekly, incorrect products shipped and customers charged incorrectly. The company deployed a direct-to-consumer order management system, eliminating an outsourced call center and transitioning the company to a single order management and fulfillment platform. The company has eliminated up to $2 million in lost Web revenue annually and expects a $150 million ROI within 5 years.
Project type:
BPM, E-business, SCM
Business Functions:
Supply chain/logistics, Order processing/fulfillment, Customer service/support
Business Goal:
Operational
CEO:
Gary Friedman, CEO
Headquarters:
Corte Madera, Calif.
Industry:
Retail
Revenue (2008):
$700 million
Website:
www.restorationhardware.com
View All 2009 Winners »