2009 Winner Profile

Sentara Healthcare

Project Description:
Sentara implemented its eCare system to monitor patient vital signs with devices that serve as digital versions of the bedside flip chart. Since the launch of eCare, Sentara has increased revenue at one facility alone by $2.48 million. ECare reportedly reduced the time elapsed between doctor order of medication and administration of medication by 80 percent, from an average of 132 minutes to an average of 27 minutes.
Project type:
BPM, CRM, Architecture
Business Functions:
Customer service/support, IT operations
Business Goal:
Operational
CEO:
David Bernd, CEO
Headquarters:
Norfolk, Va.
Industry:
Health Care
Revenue (2008):
$3.0 billion
Website:
www.sentara.com
View All 2009 Winners »