2010 Winner Profile

Guardian Life Insurance Company of America

Project Description:
Guardian, one of the largest mutual life-insurance companies in the United States, introduced its GuardianAnytime.com website to provide self-service options for its partners (employee-benefits brokers and healthcare providers) and customers (employers and their employees). Building on a service-oriented architecture, Guardian created a common set of application services feeding separate portals for these four audiences. The results include higher customer satisfaction and efficiencies from shifting more transactions and information requests online.
Project type:
Enterprise architecture, E-commerce
Business Functions:
Marketing, Sales, Customer service/support
Business Goal:
Operational
CIO:
Frank Wander, SVP & CIO
CEO:
Dennis Manning, President & CEO
Headquarters:
New York
Industry:
Insurance
Revenue (2009):
$7.69 billion
Website:
www.guardianlife.com
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