2013 Winner Profile

Colorado Governor's Office of Information Technology

Project Description:
The Colorado Governor's Office of Information Technology (OIT) implemented a multiphase upgrade to the chronically underperforming Colorado Benefits Management System (CBMS), the system that determines residents' eligibility for state-managed social programs such as Medicaid and food assistance. As part of this, OIT converted more than 500 PowerBuilder windows to Java Web pages to facilitate better front-end performance for the 4,000-plus state and county workers who use it and to more quickly process applications for benefits. This initiative also migrated CBMS to a web-enabled application. The upgrades reduced data-entry requirements, removed extraneous fields and screens, and improved workflow. System performance improved by 30 percent and transaction time was decreased, with more than 80 percent of all transactions now completed in four seconds or less. The system is also now easier to use and navigate.
Project type:
Cloud Computing Services or Software as a Service (SaaS), Customer Service or Customer Relationship Management (CRM)
Business Functions:
Business Goal:
Customer Impact
Kristin Russell, Secretary of Technology and State CIO
John Hickenlooper, Governor
Denver, Colo.
Government: State or Local (including Law Enforcement)
Revenue (2012):
$125 million
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