2013 Winner Profile


Project Description:
Flo Tech's Alert Management System (AMS) monitors printing and imaging devices remotely. The software identifies device problems, stores them in a database and executes actions based on the problem, customer and device. AMS primarily relies on data sent via email by the device manufacturer's management software, which is installed on the customer's network. AMS gives Flo-Tech's technicians access to accurate and timely information about devices so they can quickly react to and predict their customers' service needs. Intelligent remote monitoring identifies potential issues with a printing or imaging device before a device goes down, tracks device performance and monitors supplies for the customers.
Project type:
Databases or Data Warehouse
Business Functions:
Accounting & Finance, Sales
Business Goal:
Customer Impact
Joe Miller, CIO
Leo Bonetti, CEO
Middletown, Conn.
Business or Management Services (including Consulting)
Revenue (2012):
$30 million
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