2013 Winner Profile

Red Hat, Inc.

Project Description:
Red Hat had been using a proprietary VoIP system for its telephone communications but wanted to swtich to an open-source system (consistent with its philosophy as an open-source software provider). So the company created OpenUC, an Internet-based, open-source unified communications solution that combines voice, video, instant messaging, conferencing and presence information (such as whether someone is available for chat). The program began on a pilot basis for Red Hat's remote employees, replacing their office phones with an Internet-enabled device providing an internal Red Hat phone number. The system also supports soft phone clients on laptops and mobile devices. After a successful deployment, it's been rolled out to all remote employees and six of the company's office locations, with more planned. In addition to providing a leading-edge unified communications system containing no proprietary software, OpenUC has reduced administrative and licensing costs and increased efficiency.
Project type:
Collaboration Tools, Mobile or Wireless, Unified Communications
Business Functions:
Research & Development, Sales, Engineering
Business Goal:
Financial Impact
Lee Congdon, CIO
Jim Whitehurst, President & CEO
Raleigh, N.C.
Computer Software
Revenue (2012):
$1.13 billion
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