2015 Winner Profile

CVS Health Corp.

Project Description:
To answer the rising need for specialty medications that treat rare or chronic diseases, CVS Health created Specialty Connect for its pharmacies nationwide. Building this innovative, omnichannel view of customers required integrating several core platforms in order to support high-volume data exchange in real-time. The IT team built a Web services platform (the Enterprise Services Layer or ESL) that uses master data management to pull patient data from across the $139 billion enterprise. ESL is also a key enabler for CVS Health's digital enterprise strategy and the modernization of its IT systems. The Specialty Connect programserved more than 75,000 new specialty drug patients.
Project type:
Business Process Management, Enterprise Architecture
Business Functions:
New Product or Market, Sales, Customer Service or Support
Business Goal:
Customer Impact
Stephen Gold, SVP & CIO
Larry Merlo, President & CEO
Woonsocket, R.I.
Retail, Wholesale or Distribution
Revenue (2014):
$139.37 billion
View All 2015 Winners »