2015 Winner Profile

DHL Express Americas

Project Description:
DHL Express used groundbreaking technology to create a global online shipment management tool for clinical trial programs in the pharmaceutical industry. It allows customers to better maintain control of complex supply-chain scenarios to ensure service quality and timeliness, critical for an industry that relies on consistent refrigerated temperatures and strict time frames. This new solution allows users to monitor the entire process, all while providing enhanced visibility of sensitive cargo and streamlining customs processes. This has positioned DHL as leader in temperature-controlled transport solutions and generated new business revenue.
Project type:
Business Process Management, Customer Service or Customer Relationship Management (CRM), Supply Chain or Logistics
Business Functions:
Supply Chain or Logistics, Order Processing or Fulfillment, Customer Service or Support
Business Goal:
Strategic Impact or Competitive Advantage
CIO:
Pablo Ciano, CIO, Americas
Headquarters:
Plantation, Fla.
Industry:
Transportation
Website:
www.dhl-usa.com/en.html
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