2015 Winner Profile

Discover Financial Services

Project Description:
Discover was looking to upgrade their legacy banking platforms to better support customers' "always on" lifestyles. So the financial services firm migrated to a state-of-the-art banking platform that produces a consistent customer experience across all of their channels. This required an unprecedented transformation of their entire banking platform from end-to-end, which took more than three years to complete. In that time they redesigned all of their business processes and introduced a high level of automation. Discover's new omnichannel platform has put them in position to drive customer differentiation and loyalty while growing their direct banking business.
Project type:
Business Intelligence or Data Analytics, Customer Service or Customer Relationship Management (CRM), Enterprise Architecture
Business Functions:
New Product or Market, Customer Service or Support, IT Operations
Business Goal:
Strategic Impact or Competitive Advantage
CIO:
Glenn Schneider, CIO
CEO:
David Nelms, Chairman & CEO
Headquarters:
Riverwoods, Ill.
Industry:
Financial Services
Revenue (2014):
$9.61 billion
Website:
www.discover.com/company
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