2015 Winner Profile

Jersey Mike's Franchise Systems Inc.

Project Description:
Jersey Mike's -- a fast-casual sub sandwich franchise with more than 1,500 locations open and in development -- designed its own POS to help drive and monitor quality and to reduce bottom-line costs. A single, proprietary, integrated technology platform for complex franchise operations allowed them to manage the supply chain and provide granular corporate-level reporting for sales, food cost, labor costs, discounts, menu mix and other metrics. The system needed to work for those with little experience as well as meet the strict requirements of multi-unit restaurant owners looking for big data and business intelligence. From sales and purchasing to customer service and loyalty data, all is integrated into one system. It is designed to be adaptable enough to accommodate changing technology such as Apple Pay and encryption. Since implementing the system, franchisees have seen reduced food and labor cost, as well as increased customer satisfaction.
Project type:
Databases or Data Warehouse, Enterprise Architecture
Business Functions:
Supply Chain or Logistics, Marketing, Customer Service or Support
Business Goal:
Financial Impact
Scott Scherer, CIO
Peter Cancro, Founder & CEO
Manasquan, N.J.
Retail, Wholesale or Distribution
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