2015 Winner Profile

Oregon Mutual Insurance Co.

Project Description:
Insurance claims processes demand high-touch customer care, access to detailed and often fragmented information sources, and timeliness. For Oregon Mutual Insurance, the problem was that its adjusters in the field weren't able to pull up claim files and make notes, review coverage and answer questions while on-site. They had to wait until they returned to their offices to access the necessary information. So the company deployed mobile technology (tablets) for on-site information accessibility and data flow. Oregon Mutual's technology and process consolidation dramatically improved the claims process by replacing multiple devices and fragmented claims processes with a single mobile device.
Project type:
Mobile or Wireless, Virtualization
Business Goal:
Operational Impact
CIO:
Bryan Fowler, CIO
CEO:
Bryan Steffel, President & CEO
Headquarters:
McMinnville, Ore.
Industry:
Insurance
Website:
www.ormutual.com
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