2015 Winner Profile


Project Description:
PSCU, a provider of financial and operational technology and services to more than 800 credit unions, transformed its legacy platform into an open-source Intelligent Platform, a single point-of-entry and consistent user interface for all of PSCU's customer-facing channels (mobile, Internet, call center). The platform simplifies and streamlines PSCU's methods of customer interaction, processing and integration, while providing personalization for credit union members. It also offers community and social media capabilities, single-sign-on access and support for security and compliance policies. PSCU predicts its Intelligent Platform will increase market share, increase customer satisfaction ratings, and give PSCU the flexibility to package its various offerings in different configurations.
Project type:
Cloud Computing Services or Software as a Service (SaaS), Enterprise Architecture
Business Functions:
New Product or Market, Customer Service or Support, IT Operations
Business Goal:
Strategic Impact or Competitive Advantage
Sam Esfahani, SVP & CIO
Chuck Fagan, President & CEO
St. Petersburg, Fla.
Financial Services
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