2015 Winner Profile

SquareTwo Financial

Project Description:
Collecting debt from consumers and businesses is one of the core business functions of SquareTwo Financial. The company's new Lights On system uses advanced data analytics to put the right accounts in front of the right collectors at the right time. Since it launched in January 2014, Lights On has exceed expectations by helping the company grow revenue while delivering a consistent, fair and respectful customer experience. Lights On has enabled the company to collect 17 percent more accounts than previously collected.
Project type:
Business Intelligence or Data Analytics, Customer Service or Customer Relationship Management (CRM)
Business Goal:
Customer Impact
CIO:
William A. Weeks, SVP & CIO
CEO:
Paul A. Larkins, President & CEO
Headquarters:
Denver, Colo.
Industry:
Financial Services
Revenue (2014):
$247 million
Website:
www.squaretwofinancial.com/
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