2015 Winner Profile

The Metropolitan Museum of Art

Project Description:
To improve customer service, increase revenue, and operate more efficiently, The Metropolitan Museum of Art launched a real-time membership and admission processing system featuring mobile technology, kiosks and a common software core. The system has enabled the museum to reduce visitor wait times, speed up the ticketing process, enhance the museum experience and save money. Membership and admissions staff members use iPad tablets to improve service to visitors as well as expedite ticket and membership sales. Plus, almost all paper-based, manual data entry has been eliminated, allowing the museum to save several hundred thousand dollars annually.
Project type:
Mobile or Wireless, Enterprise Architecture
Business Functions:
Sales, Customer Service or Support, IT Operations
Business Goal:
Customer Impact
Jeffrey S. Spar, VP for Technology & CTO
Tom Campbell, Director & CEO
New York, N.Y.
Revenue (2014):
$326 million
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