2016 Winner Profile

Upper Canada District School Board

Project Description:
The Upper Canada District School Board's �My Family Room� (MFR) is a web and mobile portal that lets parents securely interact with their child's school and the district. MFR gives parents the ability to update their contact information, view their child's calendars, register their child for school and notify the school of their child's absence. In addition, schools use parent email addresses to build email distribution lists. As a result, staff time spent ensuring the safety of students who are inexplicably absent was reduced 5 percent, and the time staff spent typing in registration data from paper forms was reduced by 80 percent.
Business Functions:
Customer Service or Support, IT, Other
Business Goal:
Customer Experience, Operational Impact
Jeremy Hobbs, Superintendent of HR and System Operations
Charlotte Patterson, Director of Education
Brockville, Ontario
Education or Nonprofit
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