2016 Winner Profile

Massachusetts Mutual Life Insurance Company (MassMutual)

Project Description:
To better compete in the insurance marketplace, Massachusetts Mutual Life Insurance Company (MassMutual) sought to transform the technology capabilities of its agents. The result: ESP the Electronic Sales Platform. Among its features, ESP helps agents spend more time understanding client needs through secure mobile access to business applications, real-time alerts, and status updates and messaging. In addition, MassMutual revamped client reporting and analytics capabilities, pulling in proprietary and third-party holdings, which help agents develop financial plans for customers. As a result, agent retention rates and time-savings improved, and business opportunities increased. (***Note in file said not to publish metric specifics.)
Business Functions:
Sales
Business Goal:
Strategic Impact
CIO:
Robert Casale, Executive Vice President and CIO
CEO:
Roger Crandall, Chairman, President and CEO
Headquarters:
Springfield, Mass.
Industry:
Insurance
Website:
www.massmutual.com
View All 2016 Winners »